Philippine E-Journals

QUALITY MANAGEMENT IN THE OPERATIONS OF BARBARA’S HERITAGE RESTAURANT IN INTRAMUROS, MANILA

Hazelyn Khaye De Vera | Clarissa Anne Malalis | April D. Alcaide | Christopher C. Mantillas

Discipline: Hotel and Restaurant Management

 

Abstract:

The study determined how the 3Ps—People, Process and Product - were implemented in the daily activities of the staff of Barbara’s Heritage Restaurant. The 3Ps are factors that may influence customer’s perception towards the organization.