LEADERSHIP STYLE AND ORGANIZATIONAL CULTURE: DETERMINANTS OF JOB SATISFACTION IN A BUSINESS PROCESS OUTSOURCING (BPO) INDUSTRY

Henry  Pahilanga,; Mat Dennis  G. Rara,; Aldrienne  R. Romero,

LEADERSHIP STYLE AND ORGANIZATIONAL CULTURE: DETERMINANTS OF JOB SATISFACTION IN A BUSINESS PROCESS OUTSOURCING (BPO) INDUSTRY

Mat Dennis G. Rara | Aldrienne R. Romero | Henry Pahilanga

Abstract:

This study purports to investigate the impact of Leadership style and Organizational culture in the Job satisfaction among employees of the Business Process Outsourcing (BPO) – Call Center Industry. A total of 304 rand and file employees of BPO call centers in the Philippines. Data obtained were processed through Descriptive Statistics and SPSS v.19. Using Structural Equation Model (SEM) as an analysis tool, the finding of the study is that there is a direct relationship between Leadership style to Organizational Culture and Organizational culture to Job satisfaction of employees, while there is no relationship between Leadership style to Job satisfaction.