This paper marries two big ideas: user experience (UX) and volunteerism in the academic library. It probes into the possible connection between the elements of UX and the user’s motivation to volunteer and be a part of the library team. Through the conduct of focus group discussions and the use of survey questionnaires among 14 past and present volunteers at the Pamantasan ng Lungsod ng Valenzuela (PLV) Library, UXrelated themes emerged. Findings revealed that students who become volunteers hold a positive regard towards the library based on their interactions with the department. It was also observed that user experience was further enriched when the students’ status moved from being a user to becoming a library volunteer. This research hopes that the reader will realize the significance of applying user experience thinking in all aspects of the library because it has an influential power that can transform and elevate the user to be a more dynamic part of the academic library.
ISSN 2423-2254 (Online)
ISSN 2423-1916 (Print)
Philippine E-Journals
