HomePsychology and Education: A Multidisciplinary Journalvol. 1 no. 1 (2022)

Library Resources Utilization and Students' Satisfaction on Staff Services: Impact to the Critical Thinking of the Higher Education Students

Jolly Puertos

Discipline: Education

 

Abstract:

Higher Education students have to equip themselves with critical thinking to become globally prepared for employment. This study was conducted to evaluate the library resources utilization of the participants; assess the service quality of the library staff; and find out if the said variables can significantly predict the library users’ critical thinking. The study utilized the descriptive-correlation type of research design. There were a total of 384 college students who participated in this study, and they were selected through a random sampling method. Survey questionnaires were used in this study purposely to gather the required data. Results of the data analysis revealed that the participants have high levels of utilization of the library resources as well as in their satisfaction with the work ethics performed by the librarians in the exercise of their duties and obligations. Results of the beta coefficient of the regression analysis revealed that students’ library resources utilization and satisfaction of staff services rendered do not significantly predict the students’ critical thinking.



References:

  1. Adeniran, P. (2013). Usage of Electronic Resources by Undergraduates at the Redeemers University, Nigeria. Int. J. Libr. Inf. Sci. 2013, 5, 319–324.
  2. Abubakar, B. and B. Hassan (2018). Incorporating Information Technology in Library and Information Science Curriculum in Nigeria: A Strategy for Survival in the 21st Century. Available online:
  3. Adogbeji, B. (2007). Utilization levels and Attitudes towards Information Technology among Nigerian University Lectures. PhD Thesis. Africa Regional Centre for Information Science. University of Ibadan, Nigeria
  4. Alharbi, A. (2012). The Relationship between Academic Library Usage and Educational Performance in Kuwait. Libr. Manag. 33, 86–94. Association of American Colleges and Universities ( 2011). The LEAP Vision for learning: Outcomes, practices, impact, and employers' view. Washington, DC: Author.
  5. Awana, B.O. (2007), Introduction to Library Science. Agbor: Royal P l a c e , p p .31-36. Babu, K. (2012). Use of Internet Resources in the S.V. University Digital Library. DESIDOC J. Libr. Inf. Technol. 2010, 30, 26–31.
  6. Butler, H. A. ( 2012). Halpern Critical Thinking Assessment predicts real‐world outcomes of Critical thinking. Applied Cognitive Psychology, 25( 5), 721– 729.
  7. Casner‐Lotto, J. and Barrington, L. ( 2006). Are they really ready to work? Employers' perspectives on the basic knowledge and applied skills of new entrants to the 21st century U.S. workforce. New York, NY: The Conference Board, Inc.
  8. Chiou, P. (2008). Satisfying Internal Customers First: Practical Guide to Improving Internal and External Customer Satisfaction. California: Richard Chang and Asso. Inc.
  9. Christianson, M. (2005). Electronic or Print Books : Which Are Used ? Libr. Collect. Acquis. Tech. Serv. 29, 71–81.
  10. Dabolka et al (2000). A Comprehensive Framework for Service Quality: An Investigation of Critical Conceptual and Measurement Issues through a Longitudinal Study. J. Retail, 76, 139–173.
  11. Ellis, E. (2006). The Evolution of Critical Thinking Skills in Library Instruction, 1986-2006: A Selected and Annotated Bibliography and Review of Selected Programs. Emmons, M. and F.C. Wilkinson (2011). The Academic Library Impact on Student Persistence. Coll. Res. Libr. 128–149.
  12. Ferdinand, O. (2015). Usage of Electronic Information Resources (EIRs) by Undergraduate Students of Federal University of Petroleum Resources Effurun. Inf. Knowl. Manag, 5, 94–104.
  13. Fransen, J. (2013). Library Use and Undergraduate Student Outcomes: New Evidence for Students’ Retention and Academic Success. Libr. Acad. 13, 147–164.
  14. Gunn, H. (2002). Virtual Libraries Supporting Student Learning. Sch. Libr. Worldw, 8, 27–37
  15. D.F. Halpern, in International Encyclopedia of the Social & B e h a v i o r a l S c i e n c e s, 2 0 0 1
  16. Halpern, D. F. ( 2010). Halpern Critical Thinking Assessment manual. Vienna, Austria: Schuhfried GmbH.
  17. Hoover, C. and M. Thomas (2013). A Survey Experience from the Academic Library Trenches. Idaho Libr. Assoc, 64, 1–11.
  18. Ijiekhuamhen, O. (2015) Assess Users’ Satisfaction on Academic Library Performance. International Journal of Academic Research a n d R e f l e c t i o n Vo l . 3 , N o . 5 , 2015
  19. Igun, S. and O. Adogbeji (2007). Study habits of post-graduate students in selected Nigerian Universities, L i b r a r y P h i l o s o p h y a n d Practice
  20. Kingma, B. and K. McClure (2015). Lib-Value: Values, Outcomes, and Return on Investment of Academic Libraries, Phase III: ROI of the Syracuse University Library. Coll. Res. Libr. 76, 63–80.
  21. Kumar, K. (2008) Marketing of library and information services in t h e g l o b a l e r a . A c u r r e n t approach.
  22. Liu, Z. (2006). Print vs. Electronic Resources: A Study of User Perceptions, Preferences, and Use. Inf. Process. Manag, 42, 583– 592.
  23. Mashiri, E.(2013). First Year and Final Year Undergraduate Students’ Academic Use of Internet. Case of a Zimbabwean University. Inf. Knowl. Manag.3, 52–56.
  24. OECD. ( 2012). Education at a glance 2012: OECD indicators. Paris, France: OECD Publishing
  25. Olofinsawe A.A. and Oyeniyi, D.A. 2010. Students Use of School Libraries: a case of study of the Federal University of Technology Akure, Ondo State, Nigeria. Owena J. Lib. Inform Sci. 2:96-101.
  26. Oluebube, E. (2011) User satisfaction with Library resources and services in Nigerian Agricultural Research Institutes. Available:
  27. Onifade, F., Ogbuiyi, S. and Omeluzor, S. (2013). Library Resources and Services Utilisation by Postgraduate students in Nigerian private universities. International Journal of Library and Information Science. 5(9) 289-294.
  28. Schmidt, J. (2006). From Library to Cybrary: Changing the Focus of Library Design and Service Delivery. In Libr@ries: Changing Information Space and Practice; Cushla, K., Bertram, B., Eds.; Lawrence Erlbaum Associates: Mahwah, NJ, USA; pp. 55–72.
  29. Sampath K. (2010). The Electronic Library Perception and Usage of E-Resources and the Internet by Indian Academics. Electron. Libr. Iss Electron. Libr. Iss Electron. Libr., 28, 137–156.
  30. Shelburne, W. (2009). Library Collections, Acquisitions & Technical Services E-Book Usage in an Academic Library : User Attitudes and Behaviors. Libr. Collect. Acquis. Tech. Serv. 33, 59– 72.
  31. Shrestha, N. (2008). A Study on Student’s Use of Library Resources and Self-Efficacy
  32. Soria, K.(2013). Library Use and Undergraduate Student Outcomes: New Evidence for Students’ Retention and Academic Success. Libr. Acad. , 13, 147–164.
  33. Tiefel, V. (2004) The Gateway to Information: A System Redefines: How Libraries are used American libraries Vol. 22 No. 9.
  34. Waithaka, M. (2013). Internet Use among University Students in Kenya: A Case Study of the University of Nairobi. Master’s Thesis, University of South Africa, Pretoria, South Africa,