School Leaders’ Conflict Resolution Strategies
Criselda Evangelista
Discipline: Education
Abstract:
Organizational conflicts sometimes referred to as interpersonal conflicts happen everyday because
people have different values, personalities, ideas, likes and styles. To organization leaders, resolving
varied conflicts is one of their most stressful jobs. Further, this study aimed to determine the school
leaders’ conflict resolution strategies as correlates of teachers’ satisfaction and performance in the
District of Rodriguez during the school year 2021-2022 which served as inputs indeveloping a
technologically-mediated learning program. Based on the findings of the study, the conflict resolution
strategies such as accommodating, collaborating, competing, compromising, problem solving and
mediating have been frequently utilized by the school leaders while avoiding strategy was used in
moderation. The school leaders and the teachers have differing views on the use of the school leaders
of the conflict resolution strategies except for avoiding strategy which they viewed similarly. The
teachers are very much satisfied with their work, personal and professional growth, human relations,
and recognitions and awards given by their schools. The teachers and the school leaders have a
common observation on the teachers’ contentment level on the four aspects of satisfaction. The
teachers perform very well the tasks, duties, and responsibilities assigned to them by the school. The
school leaders’ conflict resolution strategies could influence the teachers’ satisfaction performance
except in the problem-solving strategy. A learning program could be developed to help school leaders
enhance their capability to resolve conflicts within school level.
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