Home⇛Psychology and Education: A Multidisciplinary Journal⇛vol. 9 no. 8 (2023)

Work Environment and Its Influence on Job Burnout and Organizational Commitment of BPO Agents

Denise Aleia Regoso | Mharc Anthony Perez | Joshua Simon Villanueva | Anna Monica Jose | Timothy James Esquillo | Ralph Lauren Agapito | Maria Ashley Garcia | Franchezka Ludovico | Jhoselle Tus

Discipline: Education

 

Abstract:

Job burnout, organizational commitment, and work environment continue to be important areas of research to be studied in the realm of company employment and employee retention. Job burnout is the state of physical and emotional exhaustion and perceiving one’s profession as dull or overwhelming. Meanwhile, organizational commitment refers to the company’s attitude towards the organization and their employees, encompassing loyalty, moral responsibility, and their willingness to work. And lastly, work environment provides opportunities for employees to establish connections, develop skills, and maximize their full potential in performing tasks. For the current study, researchers utilized descriptive-correlational research design to investigate the influence of Work Environment towards the job burnout and organizational commitment of BPO agents in selected companies in Bulacan, Philippines. Hence, Danish Psychosocial Work Environment Questionnaire (DPQ), Maslach Burnout Inventory - General Survey (MBI-GS), and the Three-Dimensional Model of Organizational Commitment Scale (ACS, NCS, CCS) were employed to properly assess the study's objectives. Multiple Linear Regression Analysis was performed to analyze the collected data. Based on the analysis, findings show that work environment has no significant influence on the job burnout and organizational commitment of BPO Agents. Furthermore, the results of this study were thoroughly evaluated, leading to an in-depth discussion. Based on the findings, recommendations were made to benefit the stakeholders of the study and contribute to the existing body of knowledge.



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