Empowering Local Government Officials: A Training Program for Effective Public Service Delivery Conducted by Mindanao State University-Maigo School of Arts and Trades, Department of Computer Science, and Local Government Unit of Maigo

Karen Gay   Dy,; Veldin  Talorete Jr,; Javer  Borngo,; Patric  Albaran,; Lida  Albaran,; Christain  Naquila,; Glitz Wyn  Sobisol,

Empowering Local Government Officials: A Training Program for Effective Public Service Delivery Conducted by Mindanao State University-Maigo School of Arts and Trades, Department of Computer Science, and Local Government Unit of Maigo

Discipline: Education

Abstract:

This study focused on the effectiveness of the Microsoft Office Literacy Training Program offered by the Mindanao State University - Maigo School of Arts and Trades (MSU-MSAT) for thirteen Barangays in the Municipality of Maigo, Lanao del Norte. The respondents of the study are the 30 Bangarang Chairperson and other barangay officials. The program aimed to improve the public services of LGU officials through the use of Microsoft Office applications for communication and workplace tasks. The study analyzed the demographic characteristics of the sample population and their experiences and preferences related to using Microsoft Office applications. The findings indicated that the majority of respondents were middle-aged and female, with a preference for inperson training sessions and an interest in learning more about creating presentations, MS Excel, MS PowerPoint, and MS Word. The respondents’ satisfaction with public services was generally positive, but there was room for improvement in the speed and efficiency of public services and the quality of customer service. The Microsoft training program had a positive impact on the respondents’ understanding of public service delivery and their proficiency in using Microsoft applications, contributing to better customer service and work performance. The findings suggest that such training programs can be effective in improving employee performance and have positive implications for their organization. It isrecommended that public service providers prioritize improving the speed and efficiency of public services and offer training and development programs for employees to enhance their skills and knowledge.

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