Home⇛International Journal of Multidisciplinary: Applied Business and Education Research⇛vol. 4 no. 12 (2023)

Workplace Stressors, Employee Welfare, Productivity

Marvin Ian E. Niere | Mecon | Lalaine O. Narsico | Peter G. Narsico

 

Abstract:

This study was about the delicate balance between employee well-being and organizational productivity. On the one hand, if work demand was too high, employees would be too stressed, and organizational productivity would be affected. On the other hand, if a workplace is too relaxed, the business may not survive. An optimal combination of employee well-being and organizational productivity had to be addressed in equal terms. The method used to identify potential workplace stressors was qualitative in as much as it made use of observations and interviews with informants. The method used to determine levels of workplace stressor experience of employees was descriptive-quantitative. This study made use of employee work stressor experience as leverage to highlight its dynamics with employee welfare and organizational productivity. Work stressors in the context of a fast-food establishment were identified. Employees were given survey questionnaires to determine the levels of workplace stressor experience. One-way ANOVA was used to determine the significance of the difference between workplace stressors, and subsequently, areas of intervention were identified. The conclusions were the following. Role conflict, role ambiguity, work overload, working conditions, and workplace relationships were identified as potential workplace stressors based on fast-food operations and settings. Identified workplace stressors were experienced by employees at varying levels. There was a significant difference between workplace stressors. Interventions were to include all identified stressors beginning with the most prevalent, work overload. Areas of intervention included social and organizational support, employee stress-coping attitudes and skills, work performance abilities, and work-life balance.



References:

  1. Abugre, J. B., & Acquaah, M. (2022). A contex-tual study of co-worker relationship and turnover intentions: the mediating role of employee cynicism. African Journal of Economic and Management Studies, 13(2), 219–235. https://doi.org/10.1108/ajems-08-2021-0384
  2. Ahmad, J., Zahid, S., Wahid, F. F., & Ali, S. (2021). Impact of role conflict and role ambiguity on job satisfaction the mediat-ing effect of job stress and moderating ef-fect of Islamic work ethics. European Journal of Business and Management Re-search, 6(4), 41–50. https://doi.org/10.24018/ejbmr.2021.6.4.895
  3. Ahmad, S., Batool, A., & Naz, S. (2021). A STUDY OF PATH RELATIONSHIP OF WORKPLACE STRESSORS WITH PHYSI-CAL AND PSYCHOLOGICAL HEALTH OF UNIVERSITY TEACHERS. Humanities & Social Sciences Reviews, 9(2), 109–121. https://doi.org/10.18510/hssr.2021.9211
  4. Ali, N. M., & Ghani, E. K. (2022). Examining the Relationship between Work Stressors and Auditors’ Job Performance. Interna-tional Journal of Management and Sus-tainability, 11(3), 131–146. https://doi.org/10.18488/11.v11i3.3119
  5. Ali, S. A., Mujahid, K., & Umar, M. (2021). Feel like quitting the job? A causal attribution approach to social and work overload consequences. Management Research Review, 45(11), 1431–1449. https://doi.org/10.1108/mrr-03-2021-0180
  6. Asmala, R. S., Rialmi, Z., & Subur, S. (2021). The influnce of discipline, work stress, and organizational culture on work productivity of PT Telkom Indonesia Bo-gor. Al Tijarah, 7(2), 90. https://doi.org/10.21111/tijarah.v7i2.6550
  7. Baek, S., Yoon, J., & Won, J. U. (2023). Recipro-cal longitudinal associations of support-ive workplace relationships with depres-sive symptoms and self-rated health: A study of Korean women. Social Science & Medicine, 333, 116176. https://doi.org/10.1016/j.socscimed.2023.116176
  8. Bella, K. (2023). EXPLORING THE IMPACT OF WORKPLACE RELATIONSHIPS AND EM-PLOYEE JOB SATISFACTION. Internation-al Journal of Scientific Research in Mod-ern Science and Technology, 2(8), 55–62. https://doi.org/10.59828/ijsrmst.v2i8.136
  9. Borg, J., & Scott-Young, C. M. (2022). Contrib-uting factors to turnover intentions of early career project management profes-sionals in construction. Construction Management and Economics, 40(10), 835–853. https://doi.org/10.1080/01446193.2022.2110602
  10. Brandl, B. (2021). Trust as the cement in the employment relationship? The role of trust in different workplace employment relations regimes. Journal of Organiza-tional Effectiveness, 8(1), 80–96. https://doi.org/10.1108/joepp-08-2020-0139
  11. Çobanoğlu, F., Yıldırım, Ö., Seven, S., & Sertel, G. (2023). The mediating effect of Work-Life Balance in the relationship between job stress and career satisfaction. Euro-pean Journal of Educational Manage-ment, 6(2), 83–99. https://doi.org/10.12973/eujem.6.2.83
  12. Ekaputri, N. U., & Riyanto, A. (2022). The ef-fect of work stress, work conflict, and work environment on work productivity Case study on project design and project build at Interior Design Company in Ban-dung. Journal of Economics, Manage-ment, Business and Accounting, 2(2), 127–138. https://doi.org/10.34010/jemba.v2i2.8198
  13. Foo, C. Y. S., Tay, A. K., Yang, Y., & Verdeli, H. (2023). Psychosocial model of burnout among humanitarian aid workers in Bangladesh: role of workplace stressors and emotion coping. Conflict and Health, 17(1). https://doi.org/10.1186/s13031-023-00512-1
  14. Goff, A. (2023). Stressors and learned re-sourcefulness in baccalaureate nursing students: a longitudinal study. Interna-tional Journal of Nursing Education Scholarship, 20(1). https://doi.org/10.1515/ijnes-2022-0009
  15. Hakro, T. H., Jhatial, A. A., & Chandio, J. A. (2022). EXPLORING THE INFLUENCE OF WORK OVERLOAD AND JOB STRESS ON EMPLOYEES TURNOVER INTENTIONS. Gomal University Journal of Research, 38(02), 193–204. https://doi.org/10.51380/gujr-38-02-06
  16. Haq, F. I. U., Alam, A., Mulk, S. S. U., & Rafiq, F. (2020). The effect of stress and work overload on employee’s performance: a case study of public sector Universities of Khyber Pakhtunkhwa. European Journal of Business and Management Research, 5(1). https://doi.org/10.24018/ejbmr.2020.5.1.176
  17. Harlos, K., Gulseren, D. B., O’Farrell, G., Joseph-son, W., Axelrod, L., Hinds, A., & Monta-nino, C. (2023). Gender and perceived or-ganizational support as moderators in the relationship between role stressors and workplace bullying of targets. Frontiers in Communication, 8. https://doi.org/10.3389/fcomm.2023.1176846
  18. Hayat, A., & Afshari, L. (2020). Supportive or-ganizational climate: a moderated media-tion model of workplace bullying and employee well-being. Personnel Review, 50(7/8), 1685–1704. https://doi.org/10.1108/pr-06-2020-0407
  19. Hidayat, M., & Aulia, A. (2023). The effect of work life balance on millennial genera-tion productivity in Makassar City. Jour-nal La Sociale, 4(2), 76–86. https://doi.org/10.37899/journal-la-sociale.v4i2.819
  20. Jasiński, A. M., & Derbis, R. (2022). Work stressors and intention to leave the cur-rent workplace and profession: The me-diating role of negative affect at work. In-ternational Journal of Environmental Re-search and Public Health, 19(21), 13992. https://doi.org/10.3390/ijerph192113992
  21. Jung, F., Pabst, A., Rodriguez, F. S., Luppa, M., Engel, C., Kirsten, T., Witte, A. V., Reyes, N., Loeffler, M., Villringer, A., & Riedel‐Heller, S. G. (2023). Perceived stress of mental demands at work, objective stress and resilience – an analysis of the LIFE-Adult-study. Journal of Occupational Medicine and Toxicology, 18(1). https://doi.org/10.1186/s12995-023-00388-0
  22. Kalra, A., Itani, O. S., & Sun, S. (2023). “Turning role conflict into performance”: assessing the moderating role of self-monitoring, manager trust and manager identifica-tion. Journal of Service Theory and Prac-tice, 33(3), 436–461. https://doi.org/10.1108/jstp-08-2022-0163
  23. Kaushik, A., Ravikiran, S. R., Suprasanna, K., Nayak, M. G., Baliga, K., & Acharya, S. D. (2021). Depression, anxiety, stress and workplace stressors among nurses in ter-tiary health care settings. Indian Journal of Occupational and Environmental Med-icine, 25(1), 27. https://doi.org/10.4103/ijoem.ijoem_123_20
  24. Leger, K. A., Lee, S., Chandler, K., & Almeida, D. M. (2022). Effects of a workplace inter-vention on daily stressor reactivity. Jour-nal of Occupational Health Psychology, 27(1), 152–163. https://doi.org/10.1037/ocp0000297
  25. Liang, W., Nguyen, D. N., Tran, Q., & Truong, Q. (2022). Employee welfare and firm fi-nancial performance revisited. Manageri-al Finance, 49(2), 248–269. https://doi.org/10.1108/mf-02-2022-0095
  26. Lindert, J., Sisenop, F., Agay-Shay, K., Etzel, R. A., Mollica, R. F., & Baccarelli, A. A. (2023). Threats and humiliation in the workplace. European Journal of Public Health, 33(Supplement_2). https://doi.org/10.1093/eurpub/ckad160.424
  27. Liu, S., Wang, Q., She, J., Zhang, Y., & Xu, H. (2023). Relationship between emotional intelligence and job stressors of psychiat-ric nurses: A multi‐centre cross‐sectional study. Journal of Clinical Nursing. https://doi.org/10.1111/jocn.16865
  28. Mariam, S., Yousaf, R., & Syed, N. (2021). Rela-tionship of workplace stressors and or-ganizational commitment: a study in the education sector. Global Sociological Re-view, VI(I), 140–152. https://doi.org/10.31703/gsr.2021(vi-i).18
  29. Na-Nan, K. (2023). The moderating effects of positive thinking on the relationship be-tween job stress and turnover intention. Evidence-based HRM. https://doi.org/10.1108/ebhrm-09-2022-0233
  30. Noordin, N. a. B. C., Ahmad, S. F. S., Razali, M. Z. M., Ahmad, M. F., & Ma’amor, H. (2023). Occupational Stress and Work-Life Balance in the manufacturing indus-try. Information Management and Busi-ness Review, 15(3(I)), 59–69. https://doi.org/10.22610/imbr.v15i3(i).3517
  31. Obinwanne, C. O., & Kpaji, O. L. (2022). Effect of work life balance in organizational productivity in tourism centers in Port Harcourt, Rivers State, Nigeria. Interna-tional Journal of Hospitality and Tourism Studies, 3(1), 32–39. https://doi.org/10.31559/ijhts2022.3.1.4
  32. Pandey, D. L., & Risal, N. (2023). Impact of workplace stressors on employee burn-out: A survey on diversified profession-als. Molung Educational Frontier, 47–68. https://doi.org/10.3126/mef.v13i01.56023
  33. Pandita, D., Singh, M., & Chaudhari, S. (2019). The changing dynamics of manager-subordinate relationships in organiza-tions. European Business Review, 31(2), 218–231. https://doi.org/10.1108/ebr-04-2017-0072
  34. Parayitam, S., Usman, S. A., Namasivaayam, R. R., & Naina, M. S. (2020). Knowledge management and emotional exhaustion as moderators in the relationship be-tween role conflict and organizational performance: evidence from India. Jour-nal of Knowledge Management, 25(6), 1456–1485. https://doi.org/10.1108/jkm-03-2020-0184
  35. Pemberton, A., & Kisamore, J. L. (2022). As-sessing burnout in diversity and inclusion professionals. Equality, Diversity and In-clusion: An International Journal, 42(1), 38–52. https://doi.org/10.1108/edi-12-2020-0360
  36. Purnama, A. F., Wulandari, W., & Mulyono. (2023). The Effect Of Perceived Organiza-tional Support (POS) On Job Stress In Employees Of CV. Skipperwebs With Work Overload As Mediation. Conference on Economic and Business Innovation (CEBI), 405–412. https://doi.org/10.31328/cebi.v3i1.367
  37. Rahman, I. U., & Tahseen, M. (2023). Analyzing Employee well-being in Corporate sec-tors: data insights and statistical findings. Indian Scientific Journal of Research in Engineering and Management, 07(03). https://doi.org/10.55041/ijsrem18225
  38. Sangadji, R., Zainal, V. R., & Hakim, A. (2023). The Relationship between Welfare and Work Motivation with the Work Produc-tivity of Family Planning Extension Workers in the Administrative City of East Jakarta. INTERNATIONAL JOURNAL OF SOCIAL SCIENCE AND EDUCATION RESEARCH STUDIES, 03(10). https://doi.org/10.55677/ijssers/v03i10y2023-13
  39. Schoger, L. I. (2023). Coping with work-related stressors: does education reduce work-related stress? Journal of Public Health. https://doi.org/10.1007/s10389-023-02070-5
  40. Simbolon, S., Sutiono, L., & Simbolon, D. M. (2023). The effect of leadership style, work stress and commitment on employ-ee work productivity at PT. Lunadorii Utama in Medan, Indonesia. International Journal of Finance Economics and Busi-ness, 2(1), 1–12. https://doi.org/10.56225/ijfeb.v2i1.167
  41. St Samanthar, S. K., Omar, Z., Idris, K., & Ah-mad, A. (2022). Prevalence and role stressors as antecedents to workplace bullying in multinational corporations Human Resource shared Service Centers in Malaysia. International Journal of Hu-man Resource Studies, 12(3), 50. https://doi.org/10.5296/ijhrs.v12i3.20187
  42. Striler, J., Shoss, M. K., & Jex, S. M. (2020). The relationship between stressors of tempo-rary work and counterproductive work behaviour. Stress and Health, 37(2), 329–340. https://doi.org/10.1002/smi.2998
  43. Sultana, A., Syed, N., & Riaz, M. (2021). Rela-tionship of Workplace stressors and Or-ganizational Commitment: A study in the education sector. The Journal of Educa-tional Paradigms, 3(1), 150–157. https://doi.org/10.47609/0301022021
  44. Tamunomiebi, M. D., & Mezeh, A. A. (2021). Workplace Stressors and Employee Per-formance: A Conceptual review. Asian Journal of Economics, Business and Ac-counting, 58–67. https://doi.org/10.9734/ajeba/2021/v21i430371
  45. Ufoaroh, E. T., Annulika, U., & Anyadufu, A. O. (2019). Employee Welfare Package and Its Impact on Productivity (A Case Study of Roesons Industries Ltd Enugu-Ukwu, Anambra State, Nigeria). Asian Journal of Economics, Business and Accounting, 1–15. https://doi.org/10.9734/ajeba/2019/v11i130119
  46. Wright, S. A., Walker, L. F., & Hall, E. E. (2023). Effects of workplace stress, perceived stress, and burnout on collegiate coach mental health outcomes. Frontiers in Sports and Active Living, 5. https://doi.org/10.3389/fspor.2023.974267
  47. Wu, L., Chou, C., & Kao, C. C. (2023). Work-place Social Support as a Mediating Fac-tor in the Association between Occupa-tional Stressors and Job Burnout: A Study in the Taiwanese Nursing Context. Jour-nal of Nursing Management, 2023, 1–11. https://doi.org/10.1155/2023/5599128
  48. Yang, F., Kao, R., & Cho, C. (2019). A multilevel study on the causal relationship in asso-ciation network of work stress. Policing, 42(4), 624–639. https://doi.org/10.1108/pijpsm-07-2018-0086

Tools


Copyright © 2024  KITE Digital Educational Solutions |  Exclusively distributed by CE-Logic