Home⇛International Journal of Multidisciplinary: Applied Business and Education Research⇛vol. 5 no. 2 (2024)

Quality Management Practices of Select Real Estate Companies: An Experienced-based Approach

Florendo M Rallang | Ernell B. Gutierrez

 

Abstract:

Providing quality services is a must for all type of industry and the requirement is not different from the industry of real estate. As mentioned by Chege, S & Bett S (2019), the real estate industry is one of the most important industries for the development and economy of a nation and therefore important that adequate measures are put in place to ensure quality in the sector. This study investigated the quality management systems of select real estate firms focusing on the following areas: Customer Focus, Leadership, Involvement of People, Process Approach, Continual Improvement, Factual Approach to Decision Making and Mutually Beneficial Supplier Relationship. Indicated in the study of Quiambao, J & Alvaro, K (2023), that the QMS practices dimensions top management leadership, customer orientation, process control and improvement, and employee engagement each had significant positive impact on each business performance perspectives financial, customer, internal business processes, and innovation and learning of the subject government corporation Likewise, the study identified following themes focusing on areas of real estate quality management practices were culled out” Client Determination, Keeping Clients Satisfied, Handling Complaints, Direction Setting, Planning, Alignment and Empowerment, Communication, Opportunities and Growth, Competence, Communication Enhancement, General Rule, Client Need, Efficiency and Effectiveness, Firm Reputation, Accessibility of Data, Word of Honor, Act of Appreciation and Fairness and Quality.



References:

  1. Aawag Mohsen Alawag; Wesam Salah Alalou; Liew, M.S; Muhammad Ali Musarat; Ab-dullah O. Baarimah; Syed Saad; Syed Ammad (2023). Critical Success Fac-tors Influencing Total Quality Manage-ment In Industrialised Building System: A Case Of Malaysian Construction Industry. https://www.sciencedirect.com/science/article/pii/S2090447922001885
  2. Agosto, Augusto & Burdeos, Angelo. (2022). Macroeconomic Determinants of Housing Prices in the Philippines. International Journal of Research. 9. 169-211. 10.5281/zenodo.7010053.
  3. Awoke, W. (2022). Assessment of Quality Management System in Real Estate Con-struction in Addis Abeba: The case of gift real estate (doctoral dissertation, St. Mary’s university).
  4. Baharum, Zarita & Nawawi, Abdul & Saat, Zainal. (2009). Assessment of Property Management Service Quality of Purpose Built Office Buildings. International Busi-ness Research. 2. 10.5539/ibr.v2n1p162.
  5. Boulhaga, M., Bouri, A. & Elbardan, H. The ef-fect of internal control quality on real and accrual-based earnings management: ev-idence from France. J Manag Control 33, 545–567 (2022). https://doi.org/10.1007/s00187-022-003485   https://link.springer.com/article/10.1007/s00187-022-00348-5
  6. Cenk Budayan; Ozan Okudan (2022). Roadmap for the implementation of total quality management (TQM) in ISO 9001-certified construction companies: Evidence from Turkey. https://www.sciencedirect.com/science/article/pii/S2090447922000995
  7. Cherng-Yee Jong, Adriel K. S. Sim & TekYew Lew | Fabio Nonino (Reviewing editor) (2019) The relationship between TQM and project performance: Empirical evi-dence from Malaysian construction in-dustry, Cogent Business & Management, 6:1, DOI: 10.1080/23311975.2019.1568655
  8. Chih-Chin Liang, Annie Pei-I Yu, Thi Hong Le (2021). Customers focus and impulse buying at night markets,Journal of Retail-ing and Consumer Services, Volume 60, 102434, ISSN 0969-6989, https://doi.org/10.1016/j.jretconser.2020.102434
  9. Hongming, G. (2022). The Quality Management of Chinese Real Estate Landscape Pro-ject (Doctoral dissertation, University of Malaya, Malaysia.
  10. Jagmeet Singh; I.P.S. Ahuja; Harwinder Singh; Amandeep Singh (2022). Development and Implementation of Autonomous Quality Management System (AQMS) in an Automotive Manufacturing using Qual-ity 4.0 Concept– A Case Study. https://www.sciencedirect.com/science/article/abs/pii/S0360835222001917
  11. Kamynina, N., Gorbashko, E., Golovtsova, I., & Titova, A. (2021). Real Estate Public Management Quality Assessment. In Technological Advancements in Con-struction: Selected Papers (pp. 203-216). Cham: Springer International Publishing.
  12. Khurram Rehmani; Saira Ahmed; Muham-mad Rafique; Amir Ishaque (2023). From validation to execution: Exploring the practical implementation of the conjoint framework of Quality Management and High-Performance Work Systems. https://www.sciencedirect.com/science/article/pii/S2405844023039257
  13. Marcin Olkiewicz;Joanna Dyczkowska;Norbert Chamier-Gliszczynski; To-masz Królikowski (2023). Quality man-agement in organizations within the framework of standardized management systems. https://www.sciencedirect.com/science/article/pii/S1877050923015648
  14. Mendoza, X. L. D., Pichay, S. B., & Tadeo, J. B. (2023). Utilization Of Modified SERV-QUAL Model in Crafting Strategies Among Courier Services. International Journal of Multidisciplinary: Applied Business and Education Research, 4(3), 701-712. https://doi.org/10.11594/ijmaber.04.03.03
  15. Null, G., Cross, J.A. and Brandon, C. (2020), "Ef-fects of Lean Six Sigma in program man-agement", Journal of Manufacturing Technology Management, Vol. 31 No. 3, pp. 572-598. https://doi.org/10.1108/JMTM-04-2019-0139
  16. Peace, A., & Odhuno, E. Building Control Regu-lations and the Performance of Small and Medium Sized Real Estate Projects in Ki-gali City, Rwanda.
  17. Quiambao, J. L., & Alvaro, K. N. G. (2023). Im-pact of Quality Management System Prac-tices on the Business Performance of a Government Corporation in Clark Free-port Zone, Philippines. International Journal of Multidisciplinary: Applied Busi-ness and Education Research, 4(3), 995-1006. https://doi.org/10.11594/ijmaber.04.03.29
  18. Riaz, Hassan; Khurram Iqbal Ahmad Khan; Ul-lah, Fahim; Tahir, Muhammad; Algurashi, Muwaffaq; Alsulami, Badr (2023). Key factors for implementation of total quali-ty management in construction Sector: A system dynamics approach. https://www.sciencedirect.com/science/article/pii/S2090447922002143#bi005
  19. Sarathy, P.S. TQM practice in real-estate indus-try using AHP. Qual Quant 47, 2049–2063 (2013). https://doi.org/10.1007/s11135-011-9641-8
  20. Solod, A. R., Popova, A. V., Kalinina, Y. A., & Sinitsyna, A. M. (2020, September). Crea-tion of Integrated Quality Systems for Standard Solutions of It Infrastructure Organization, Information Security of the Construction Complex at the Stage of the Real Estate Object Life Cycle (Construc-tion Stage). In 2020 International Confer-ence Quality Management, Transport and Information Security, Information Tech-nologies (IT&QM&IS) (pp. 148-152). IEEE.
  21. Umasekar, V. (2024). Evaluating the Role of Project Management Offices (PMOs) in Large-Scale Construction Projects: In-sights from Construction Industry Profes-sionals. International Journal of Multidis-ciplinary: Applied Business and Education Research, 5(1), 302-310. https://doi.org/10.11594/ijmaber.05.01.27
  22. Wambui, C. S., & Bett, S. (2019). Total Quality Management Practices and Performance of Organizations in the Real Estate Indus-try, Case of Property Developers in Nai-robi City County. Kenya. International Journal of Current Aspects, 3, 14-31.
  23. Wang, Fengchen. (2023). The present and fu-ture of the digital transformation of real estate: A systematic review of smart real estate. Business Informatics. 17. 85-97. 10.17323/2587-814X.2023.2.85.97

Tools


Copyright © 2024  KITE Digital Educational Solutions |  Exclusively distributed by CE-Logic