The objective of this study was to investigate the advantages of a mentor and mentee program in Higher Education, particularly focusing on the experiences of students involved in the Big Sister Program of Social Work during the 2020-21 academic year. The study included six participants, with three acting as mentors (Big Sisters) who excelled academically, and the other three serving as mentees in need of support in specific areas. Through an action research approach and qualitative design, participants were able to derive meaningful insights from their interactions. The study identified both driving and restraining forces within mentorship relationships, highlighting areas that require attention. By fostering a trusting relationship characterized by companionship, empathy, and empowerment, the program succeeded in replacing feelings of isolation and rejection with hope, a sense of belonging, and a belief in personal control. The mentors demonstrated their commitment by providing enthusiastic and substantive ideas to support the mentees, resulting in a fruitful relationship that enhanced academic performance. To further optimize the benefits of the mentorship program, it is recommended to introduce enhancements such as specific goal setting, action planning, and structured meetings. This approach would encourage mentees to set realistic and measurable goals in collaboration with their mentors, supported by action plans outlining the necessary steps for achievement. Regular meetings, with a suggested frequency, can facilitate ongoing engagement, while providing resources such as meeting agendas and discussion topics can ensure focused and productive interactions. These enhancements aim to maximize the positive outcomes of the mentorship program.
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