Home⇛Management Review⇛vol. 3 no. 4 (2017)

Comparative Analysis of Quality Assurance Practices in Selected Car Manufacturing Companies in Metro Manila

Krisha Vee Alcazaren

Discipline: others in business and management

 

Abstract:

This research focuses on the comparative analysis of the quality assurance practices of selected car manufacturing companies in Metro Manila, Philippines. This research examined and analyzed the level of implementation of ten quality assurance constructs among the selected car manufacturing companies, namely: top management commitment, supplier quality management, continuous improvement, product innovation, benchmarking, employee involvement, reward and recognition, education and training, customer focus and product quality. In addition, the level of significance of the quality assurance practices of car manufacturing companies was analyzed. In order to obtain data and create a strategic action plan for car manufacturing companies, the researcher adopted a quantitative approach that is aided by a qualitative analysis. Several research methods were performed to arrive at conclusions and recommendations. These involved the development of a survey questionnaire for quality department employees and an interview questionnaire for quality managers. Response-based content analysis was used for the qualitative data; while a weighted mean score system was used for the quantitative data. The data analysis helped confirm the factors under study and contributed to the formulation of strategic recommendations for each car manufacturing company. Confidentiality was maintained to protect the privacy of participating car manufacturing companies and quality department employees.



References:

  1. Ahire, S., Golhar, D. and Waller, M. (1996), “Development and validation of TQM implemen­tation constructs”, Decision Sciences, Vol. 27 No. 1, pp. 23-56.
  2. Atkinson, H. and Brown, J.B. (2001), “Rethinking performance measures: assessing progress in UK hotels”, International Journal of Contemporary Hospitality Management, Vol. 13 No. 3, pp. 128-35.
  3. Association of Vehicle Importers and Distributors, 2013 SMC Laguna Properties Retrieved on Jun 22 from http://www.avid-inc.com.ph/profile/
  4. Benchmarking: An International Journal Benchmarking, 15(1), 52-72. doi:10.1108/14635770810854344
  5. Brown, M.G., Hitchcock, D.E. and Willard, M.L. (1994), Fails and What to Do about It, Irwin, Burr Ridge, IL.
  6. Bureau of Labor Statistics, 2016 Labor Force Statistics from the Current Population Survey Retrieved June 16, 2017 from https://www.bls.gov/cps/cpsaat18b.htm
  7. Chapman, R.L. and Hyland, P.W. (1997), “Continuous improvement strategies across selected Australian manufacturing sectors”, Benchmarking: An International Journal, Vol. 4 No. 3, pp. 175-88.
  8. Chapman, R.L., Clarke, P. and Sloan, T. (1991), “TQM in continuous-process manufacturing: Dow-Corning (Australia) Pvt. Ltd”, International Journal of Quality and Management, Vol. 8 No. 5, pp. 77-90.
  9. Corrigan, J. (1998), “Performance measurement: knowing the dynamics”, Australian CPA, Vol. 68 No. 9.
  10. Cho, F. (2004, October 29). The 14 Principles of the Toyota Way: An Executive Summary of the Culture Behind TPS. Retrieved October 21, 2016, from http://imaging.ubmmedica.com/ all/p2files/tools/Liker041.pdf
  11. Dale, B.G. (1999), Managing Quality, Blackwell Business, Oxford.
  12. Das et al (2008). Developing and Validating Total Quality Management (TQM) constructs in the context of Thailand’s Manufacturing Industry Volume 15 No. 1
  13. Das, A., Paul, H., & Swierczek, F. W. (2008). Developing and validating total quality manage­ment (TQM) constructs in the context of Thailand’s manufacturing industry.
  14. Deloitte, 2015 Women in Manufacturing Study: Exploring the Gender Gap (2015).
  15. Flynn, B.B., Schoeder, R.G. and Sakakibaba, S. (1994), “A framework for quality management and associated measurement instrument”, Journal of Operations Management, Vol. 11 No. 4, pp. 339-66.
  16. Gabor, A. (2001, June 13). Quality revival, Part 2: Ford embraces Six Sigma. New York Times (Late Edi- tion (east Coast)), p. C.5. Retrieved October 21, 2016, from http://www.nytimes.com/2001/06/13/business/management-ford-embraces-six-sigma.html
  17. Garvin, D.A. (1986), “Quality problems, policies and attitudes in the United States and Japan: an exploratory study”, Academy of Management Journal, Vol. 29 No. 4, pp. 653-73.
  18. Garvin, D.A. (1987), “Competing on the eight dimensions of quality”, Harvard Business Re­view, Vol. 65 No. 6, pp. 101-9.
  19. Goetsch, D. and Davis, S. (2003), “Overview of total quality tools”, in Helba, S. (Ed.), Qual­ity Management: Introduction to Total Quality Management for Production, Processing and Services, Prentice-Hall, Upper Saddle River, NJ.
  20. Goicoechea, I., & Fenollera, M. (2012). Quality Management in the Automotive Industry. Daaam International Scientific Book 2012. doi:10.2507/daaam.scibook.2012.51
  21. Hockey, 2015 Australia’s Automotive Manufacturing accessed at http://www.pc.gov.au/inquiries/completed/automotive/report/automotive.pdf
  22. Ho et al. 2015 Automotive Executive study Retrieved June 15, 2017 from http://www.russell-reynolds.com/insights/thought-leadership/automotive-executive-study-2015
  23. Ishikawa, K. (1985), What is Total Quality Control? The Japanese Way, Prentice-Hall, Engle­wood Cliffs, NJ.
  24. Johnson, K. G. and Khan, M. K. (2003). A Study into the use of the Process Failure Mode and Effects Analysis (PFMEA) in the Automotive Industry in the UK. Journal of Materials Processing Technology, vol.139 pp. 348-356.
  25. Juran, J.M. and Gryna, F.M. (1993), Quality Planning and Analysis: From Product Develop­ment through Use, McGraw-Hill, New York, NY.
  26. Juergensen, T. (2000), Continuous Improvement: Mindsets, Capability, Process, Tools and Re­sults, The Juergensen Consulting Group, Inc., Indianapolis, IN.
  27. Kanji, G.K. and Asher, M. (1993), Total Quality Management Process: A Systematic Ap­proach, Advances in Total Quality Management Series, Carfax, Abingdon.
  28. Kumar, S. and Gupta, Y. (1991), “Cross functional teams improve manufacturing at Motorola’s Austin plant”, Industrial Engineering, Vol. 23 No. 5, pp. 32-6.
  29. Lightle, S., Rosenweig, K., & Talbott, J. (2003). Why Toyota and Honda topped the 2002 J.D. power quality study. Cost Engineering, 45(12), 6-8. Retrieved October 21, 2016, from http://proceedings.informingscience.org/InSITE2011/InSITE11p471-488Raisinghani271.pdf
  30. Lockamy, A. (1998), “Quality-focused performance measurement systems: a normative mod­el”, International Journal of Operations & Production Management, Vol. 18 No. 8, pp. 740- 66.
  31. Mansir, B. E., & Schacht, N. R. (1989). Total quality management: A guide to implementation. Bethesda, MD: Logistics Management Institute
  32. Oluwatoyin, A., & Oluseum, A. (2008) Total Quality Management. A Test of the Effect of TQM on Performance and Stakeholder Satisfaction. Blekinge Institute of Technology.
  33. Paton, S. (2001, September). Consumer-driven Six Sigma saves Ford $300 million. Retrieved October 20, 2010 from http://www.qualitydigest.com/sept01/html/ford.html
  34. Qayoumi, M. (2000), Benchmarking and Organizational Change, The Association of Higher Education Facilities Officers (APPA), Alexandria, VA.
  35. Reid, R.D., & Sandlers, N.R (2005). Operations Management: An Integrated Approach (2nd edition). Wiley
  36. Raisinghani et. al., (2011). Theoretical Quality Management Frameworks in Today’s Business: An Automobile Industry Application. IT Education Conference (InSITE)
  37. Regassa, H., & Ahmadian, A. (2007). Comparative study of American and Japanese auto in­dustry: General Motors versus Toyota Motors Corporations. The Business Review, Cambridge, 8(1), 1-11. Retrieved October 21, 2016, from http://www.jaabc.com/brcv8n1preview.html
  38. Salhieh, L. and Singh, N. (2003), “A system dynamics framework for benchmarking policy analysis for university system”, Benchmarking: An International Journal, Vol. 10 No. 5, pp. 490-8.
  39. Scheid, J. (2010, May 26). TQM and Ford Motor Company. Retrieved October 20, 2010 from http://www.brighthub.com/office/project-management/articles/72279.aspx#ixzz14vhqjPjM
  40. Securing the Future of Philippine Industries. (n.d.). Retrieved September 19, 2016, from http://industry.gov.ph/industry/automotive/
  41. Stalk, G., Evans, P. and Schulman, L.E. (1992), “Competing on capabilities: the new rules of corporate strategy”, Harvard Business Review, Vol. 70 No. 2, pp. 57-69.
  42. Soderquist, K., Chanaron, J.J. and Motwani, J. (1997), “Managing innovation in French small and medium-sized enterprises: an empirical study”, Benchmarking: An International Journal, Vol. 4 No. 4, pp. 259-72.
  43. Talavera, G. (2005), “TQM Adoption and Frim Performance in the Philippines”, Philippine Management review, Vol.12, pp.23-44
  44. Tate and White, 2011 Employee Engagement Surveys: How much Value Do they Really Have? Retrieved June 21, 2017 from https://www.eremedia.com/tlnt/employee-engagement-sur­veys-how-much-value-do-they-really-have/
  45. Zakuan, N. M., Yusof, S. M., & Shaharoun, A. M. (2009). The link between total quality man­agement and organizational performance in Malaysian automotive industry: The mediating role of ISO/TS16949 efforts. 2009 IEEE International Conference on Industrial Engineering and Engineering Management. doi:10.1109/ieem.2009.5373312.
  46. Zhang, Z., Waszink, A. and Wijngaard, J. (2000), “An instrument for measuring TQM imple­mentation for Chinese manufacturing companies”, International Journal of Quality & Reli­ability Management, Vol. 17 No. 7, pp. 730-55.

Tools


Copyright © 2024  KITE Digital Educational Solutions |  Exclusively distributed by CE-Logic