Home⇛International Journal of Multidisciplinary: Applied Business and Education Research⇛vol. 5 no. 5 (2024)

Risk Management among Department of Tourism-Accredited Hotels in Region VIII

Daffodel Dadulla | Albim Y. Cabatingan | Alexander Franco A. Delantar

Discipline: tourism, transport and travel

 

Abstract:

The study assessed the risk management implementation and the degree of likelihood and severity of risks affecting the Department of Tourism-Accredited hotels in Region VIII. In addition, it took into account if there is a significant difference between the perspectives of middle management and rank-and-file employees and the significant relationship of risk management implementation and likelihood and severity of risks and its facilitating and impeding factors. To attain these, the study utilized both quantitative framework through survey and a qualitative method through interview. Sixteen hotels participated the study. Overall, establishments demonstrated an implemented category yet presence of variability suggests the need for continuous improvement in implementation. As to likelihood and severity of risks it is perceived as “unlikely to happen” yet “very severe” suggesting to roll-out proactive measures. It showed significant difference in viewpoints where the middle management have a better grasps of risk management than the rank-and-file employees. While for the test of significant relationship it has a clear negative correlation while no significant correlation was found between risk management and severity of risks. It revealed themes reactive approach rather than proactive risk management where these hotels need to embody a culture of proactive culture, employee education and training, budget allocation and get rid of being resistance to change and lack of cooperation to enhanced strategies to risk management. Based on the findings, a comprehensive risk management plan anchored to ISO 31000-2018 will be helpful to lessen the vulnerability to various risks to safeguard its stakeholders especially it guests



References:

  1. Asian disaster reduction center adrc (n.d.). Re-trieved August 1, 2023, from https://www.adrc.asia/nationinformation.php?NationCode=608
  2. Cardona, O. D., Aalst, M. K. V., Birkmann, J., Fordham, M., Gregor, G. M., Rosa, P., Pulwarty, R. S., Schipper, E. L. F., Sinh, B. T., Decamps, H., Keim, M., Davis, I., Ebi, K. L., Lavell, A., Mechler, R., Murray, V., Pelling, M., Pohl, J., Smith, a. O., & Tho-malla, F. (2012). Determinants of risk: Exposure and vulnerability. In Managing the Risks of Extreme Events and Disasters to Advance Climate Change Adaptation: Special Report of the Intergovermental Panel on Climate Change (pp. 65-108. Cambridge University Press. https://doi.org/10.1017/CBO9781139177245.005
  3. Caynila, K. A. M., Luna, K. T., & Milla, S. A. A. (2022, May). the philippine tourism sec-tor amid the pandemic: developments and prospects. No. 22-02. https://www.bsp.gov.ph/Media_And_Research/Publicati ons/EN22-02.pdf
  4. Costa, J. (2017). How are companies and desti-nations “surfing the wave” of global tourism?: Strategic question overview. Worldwide Hospitality and Tourism Themes, 9(6), 588-991 https://doi.org/10.1108/WHATT-09-2017-0055  from https://core.ac.uk/download/pdf/30317379.pdf
  5. Department of Tourism. National standards – resort. Retrieved on August 18, 2018, from http://accreditationonline.tourism.gov.ph/Downloadables/Standards/Standards_Re sort.pdf
  6. Hall, C. M., Safonov, A., &Naderi Koupaei, S. (2023). Resilience in hospitality and tourism; Issues, synthesis and agenda. International Journal of Contemporary Hospitality Management, 35(1), 347-368. https://doi.org/10.1108/IJCHM-11-2021-1428
  7. Hunter, D. (2007). Operational risk: The sting is stil in the tail but the poison depends on the dose. Journal of Operational Risk. https://www.risk.net/journal-of-operational-risk/21608859/operational-risk-the-sting-is-still-in-the-tail-but-the-poison-depends-on-the-dose
  8. Johnson T., & Smith, L. (2020). Robust risk management practices and lower fre-quencies of risk events: the role of pro-active strategies. Journal of Risk Man-agement, 28(3), 112-125.
  9. Jones, a. Smith, B., & Brown, C. (2020). Improv-ing risk identification practices in organizations: a comprehensive frame-work. Journal of Risk Analysis, I18(2), 78-91
  10. Kaplan, R. S., & Mikes, A. (2012, June 1). Man-aging risks: A new framework. Harvard Business Review. https://hbr.org/2012/06/managing-risks-a-new-framework
  11. Kim, S., & Park, J. (2019). Real-time monitor-ing technologies and automated con-trols: proactive mitigation in hospitality risk management/ Journal of Risk Man-agement in Hospitality, 18(2), 45-58.
  12. Li, J., Feng., G., & Sun, X. (2020). Tourism com-panies’ risk exposures on text disclosure. Annals of Tourism Research, 84, 102986. https://doi.org/10.1016/annals.2020.102986
  13. Li, M., & Chen, Y. (2021). Challenges in imple-menting risk management treatment measure in hotels: resource constraints and standardization needs. Hospitality Management Journal, 30(4), 112-115. Smith, E., Walters, L. (2019). Enhanc-ing risk understanding in organiza-tions:strategies and implications. Journal of Risk Management, (17(3), 45-58.
  14. Meniano, S., & Amazona, R. (2022, January 6). 21 hotels in E. Visayas ready for quaran-tine use. Philippine News Agency. https://www.pna.gov.ph/articles/1164790
  15. Qiao, G., Song, H., Hou, S., & Xu, J. (2023). En-hancing literature review and under-standing under global pandemic. Risk Management and Healthcare Policy, 16, 143-158. https://doi.org/10.2147/RMHP.S393293
  16. Ritchie, B. W., &Jiang, Y. (2021). Risk, crisis, and disaster management and tourism: A comparative review. International Jour-nal of Contemporary Hospitality Man-agement, 33(10), 3465-3493. https://doi.org/10.1108/IJCHM-12-2020-1480
  17. Ryba, K. (n.d.). How to align individual team and organizational goals for success. Re-trieved April 20, 2024, from https://www.quantumworkplace.com/future-of-work/how-to-align-organizational-goals
  18. Slattery, P. (2012). The economic ascent of the hotel business.Oxford: Goodfellow Publishers.
  19. Stoneburner, g., A. and Feringa, A. (202), Risk Management Guide for information Technology Systems, National Institute of Standards and Technology, Gaithersburg, MD. https://doi.org/10.6028/NIST.SP.800-30
  20. The importance of risk management. (2022, July 15). SafetyCulture. https://safetyculture.com/topics/risk-management/
  21. Tourism and COVID-19 – unprecedented economic impacts | UNWTO. (n.d.). Re-trieved September 18, 2023, from https://www.unwto.org/tourism-and-covid-19-unprecedented-economic-impacts
  22. Towards a comprehensive disaster risk man-agement system for the philippines. (n.d.). [Text/HTML]. World Bank. Re-trieved August 15, 2023, from https://www.worldbank.org/en/country/philippines/brief/towards-a-comprehensive-disaster-risk-management-system-for-the-philippines
  23. Vij, M. (2019). The emerging importance of risk management and enterprise risks management strategies in the Indian hospitality industry: Senior manage-ments’ perspective. Worldwide Hospital-ity and Tourism Themes, 11(4), 392-403. https://doi.org/10.1108/WHATT-04-2019-0023
  24. Waikar, V. (n.d.). Risk and risk mangemetn practices in hotel industry. Retrieved March 25, 2024 from https://www.academia.edu/74841357/Risk_and_Risk_Management_Practices_in_Hotel_Industry
  25. World Tourism Organization (UNWTO) (Ed.). (2015). Tourism driving trade, fostering development and connecting people. World Tourism Organization (UNWTO). https://doi.org/10.18111/9789284417247
  26. Zoghi, F. S., & Antonschmidt, H. (2022). An overview of risk management practices in hospitality organizations in germany. https://doi.org/10.7275/8XSM-2K07

Tools


Copyright © 2024  KITE Digital Educational Solutions |  Exclusively distributed by CE-Logic