Automated Enrollment Queueing System in a University Towards Student Experience and Operational Efficiency

Gervin  S. Espinosa,; Hannah  A. Balmes,; Melissa  R. Serrano,

Automated Enrollment Queueing System in a University Towards Student Experience and Operational Efficiency

Gervin S. Espinosa | Melissa R. Serrano | Hannah A. Balmes

Abstract:

This study aims to improve a university’s queuing system by providing an effective enrollment queueing system. Each variable mentioned in this research and its details were accumulated by thoroughly examining the strengths, pitfalls, and blindsides of the existing system in enrollment, thus aiming at a desired output in improving the waiting lines of the students and guardians. The researcher’s primary output is an enrollment Queueing System. The university will have a well-defined and controlled process, specifically in the enrollment queueing system, that will help them achieve customer satisfaction, eliminate overcrowded areas and noise of using microphones and speakers, and eliminate downtime in its process. The study will benefit students, guardians, and the university. They can enroll in the university with less effort of waiting in the windows, reduce the stress of staying in a crowded area, and wait without too much noise from the speaker while the staff calls the names of the students enrolling. The study will help parents enroll their children. The university will have an integrated system after implementing this Enrollment Management System or the Queue System Software, eliminating the long enrollment process queue. It will reduce employees’ workload because it is owing to automation. The university could increase its service time to equal the service that more students or guardians offer. The university provides a more reliable service with the aid of the Queue System Program, which will please every customer.

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