Home⇛Journal of Interdisciplinary Perspectives⇛vol. 2 no. 11 (2024)

Work Challenges, Opportunities, and Job Performance of Non-Teaching Personnel in a Private Higher Education Institution

Argielyn A. Esmane | Marissa S. Quezon

Discipline: social sciences (non-specific)

 

Abstract:

The research aimed to investigate the relationship between work challenges and opportunities and their effect as predictors of job performance of non-teaching personnel at a Higher Education Institution (HEI) in Bacolod City. While most research on HEIs focuses on faculty and students, this study aimed to shed light on the experiences of non-teaching staff. The study examined the level of challenges, opportunities, and job performance of the respondents and the relationships among these three variables. It also sought to determine if work challenges and opportunities could predict job performance. The study used a descriptive-correlational design and selected 153 permanent non-teaching personnel, including administrative heads and support staff, who had worked for six months or longer in the HEI. The findings showed that respondents faced mild workload challenges, job-related stress, communication, and working conditions. They were provided ample opportunities for training, mentorship, and recognition of learning. Regarding performance, the respondents excelled in task, contextual, and adaptive performances. The study revealed no significant relationship between challenges and job performance. However, a significant relationship was found between the opportunities provided and job performance. Finally, the study determined that opportunities were significant predictors of job performance. In conclusion, the study suggests that when opportunities are effectively leveraged, the job performance of non-teaching personnel can be enhanced.



References:

  1. Adeogun, S. O., Abiona, B. G., Alabi, O. S., & Yila, J. (2019). Perceived effect of coaching and mentoring on employee job performance among academic staff in university of Ibadan, oyo state, nigeria. Journal of Humanities, Social Science and Creative Arts, 13(1), 98–110. https://doi.org/10.51406/jhssca.v13i1.1932
  2. Aderibigbe, S. & Dunmade, E. (2019). Effect of training and development on employees’ performance in the Nigerian money deposit banks. Ilorin Journal of Human Resource Management, 3(2), 46-53. https://tinyurl.com/28us7eh6
  3. Allen, T. D., Eby, L. T., Poteet, M. L., Lentz, E., & Lima, L. (2004). Career Benefits Associated With Mentoring for Proteges: A Meta-Analysis. Journal of Applied Psychology, 89(1), 127–136. https://doi.org/10.1037/0021-9010.89.1.127
  4. Andrianto, R., & Supardi, S. (2023). Employee development: coaching and mentoring approach to sustainability organization. Formosa Journal of Applied Sciences, 2(7), 1797–1806. https://doi.org/10.55927/fjas.v2i7.5190
  5. Angelie, M., Endaya, I., & Buenviaje, M. (2016). Organizational communication tools utilized by the employees of one development cooperative in the Philippines. Asia Pacific Journal of Academic Research in Business Administration, 2(1), 73–83. https://tinyurl.com/yaf43te7
  6. Bakker, A.B., & Demerouti, E. (2007), The Job Demands‐Resources model: state of the art. Journal of Managerial Psychology, 22(3), 309-328. https://doi.org/10.1108/02683940710733115
  7. Barreto, A. (2020). The importance of non-teaching staff training and public administration in higher education institutions (Literature Review). International Journal of Research and Analytical Reviews, 7(2), 146-157. https://tinyurl.com/3848rh7k
  8. Bashir, A., Amir, A., Jawaad, M., & Hasan, T. (2020). Work conditions and job performance: An indirect conditional effect of motivation. Cogent Business & Management, 7(1), 1801961. https://doi.org/10.1080/23311975.2020.1801961
  9. Çalişkan, A., & Köroğlu, E. Ö. (2022). Job performance, task performance, contextual performance: Development and validation of a new scale. Uluslararası İktisadi ve İdari Bilimler Dergisi, 8(2), 180–201. https://doi.org/10.29131/uiibd.1201880
  10. Casis-Woidyla, R. (2020). Getting to the heart of professional development and employee engagement among non-teaching personnel in higher education: An appreciative inquiry into the influential role of a staff development center.  Electronic Theses, Projects, and Dissertations, 1102. https://scholarworks.lib.csusb.edu/etd/1102
  11. Chen, S., Liu, X., Yan, J., Hu, G., & Shi, Y. (2020). Processes, benefits, and challenges for adoption of blockchain technologies in food supply chains: A thematic analysis. Information Systems and E-Business Management, 19(1), 1–27. http://doi.org/10.1007/s10257-020-00467-3
  12. Collings, D. G., & Mellahi, K. (2009). Strategic talent management: A review and research agenda. Human Resource Management Review, 19(4), 304–313. https://doi.org/10.1016/j.hrmr.2009.04.001
  13. Guzman, Iris & Calleja, Mendiola. (2018). Development of a Model for a Great Place to Work and Its Perceived Outcomes: An Example from the Philippines. Performance Improvement Quarterly, 31, 5-34. http://doi.org/10.1002/piq.21252.  
  14. Diaz, R.A. (2021). Factors affecting knowledge sharing among faculty and staff in a Philippine Public School. Ibero-American Journal of Education & Society Research, 1(1), 1–10. https://tinyurl.com/mr5kcb2w
  15. Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50(4), 869–884. https://doi.org/10.5465/amj.2007.26279183
  16. Dumaguing, J.M. (2022).  Factors affecting the level of employee performance of AA Manufacturing. International Journal of Research Publications, 105(1), 40-61. http://doi.org/10.47119/IJRP1001051720223644
  17. Folkman, S. (2013). Stress: Appraisal and Coping. In: Gellman, M.D., Turner, J.R. (eds) Encyclopedia of Behavioral Medicine. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-1005-9_215
  18. Garavan, T., & Carbery, R., & Rock, A. (2012). Mapping talent development: Definition, scope and architecture. European Journal of Training and Development, 36, 5-24. https://doi.org/.10.1108/03090591211192601
  19. Grant, A. M., Curtayne, L., & Burton, G. (2009). Executive coaching enhances goal attainment, resilience and workplace well-being: A randomised controlled study. The Journal of Positive Psychology, 4(5), 396–407. https://doi.org/10.1080/17439760902992456
  20. Hajjar, S. T. E., & Alkhanaizi, M. S. (2018). Exploring the factors that affect employee training effectiveness: A case study in bahrain. SAGE Open, 8(2), 1–12.  https://doi.org/10.1177/2158244018783033
  21. Jiang, F., Wang, L., & Yan, L. (2022). The Effects of Job Crafting on Task and Contextual Performance: Focusing on the Mediating Effect of Work Engagement. The Journal of Industrial Distribution & Business, 13(5), 27–40. https://doi.org/10.13106/JIDB.2022
  22. Kapur, R. (2018). Problems and issues at the workplace. Research Gate. Retrieved from https://tinyurl.com/4etdasnc
  23. Kimura, T., Bande, B., & Fernandez-Ferrín, P. (2018). Work overload and intimidation: The moderating role of resilience. European Management Journal, 36(6), 736–745. http://doi:10.1016/j.emj.2018.03.002
  24. Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Schaufeli, W. B., de Vet Henrica, C. W., & van der Beek, A. J. (2011). Conceptual Frameworks of Individual Work Performance. Journal of Occupational and Environmental Medicine, 53(8), 856–866. https://doi.org/10.1097/jom.0b013e318226a763
  25. López-Cabarcos, Angeles, M., Vázquez-Rodríguez, P., & Quiñoá-Piñeiro, L. M. (2022). An approach to employees’ job performance through work environmental variables and leadership behaviours. Journal of Business Research, 140, 361-369. https://doi.org/10.1016/j.jbusres.2021.11.006
  26. Magolda, Peter & Delman, Liliana. (2016). Campus Custodians in the Corporate University: Castes, Crossing Borders, and Critical Consciousness: Campus Custodians in the Corporate University. Anthropology & Education Quarterly, 47, 246-263. https://doi.org/10.1111/aeq.12155  
  27. Manzoor, F., Wei, L., & Asif, M. (2021). Intrinsic rewards and employee’s performance with the mediating mechanism of employee’s motivation. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.563070
  28. McLoughlin, E., & Priyadarshini, A. (2021). Adaptability in the workplace: investigating the adaptive performance job requirements for a project manager. Project Leadership and Society, 2(2), 100012. https://doi.org/10.1016/j.plas.2021.100012
  29. Mustafa, M., & Bashayreh, A. (2021). Factors affecting job performance of teaching and non-teaching staff in higher education levels in oman ilkogretim online -elementary education Online,Year. Ilkogretim Online - Elementary Education Online, 20(5), 2310–2326. https://doi.org/10.17051/ilkonline.2021.05.252
  30. Nilsen, H. R., & Ringholm, T. (2019). Lost in motivation? The case of a Norwegian community healthcare project on ethical reflection. Cogent Business & Management, 6(1), 1632045. https://doi.org/10.1080/23311975.2019.163204
  31. Ogonude, N. J., Salman, A. A., & Ayoko, V. O. (2023). Motivation, non-academic staff’ job performance and tertiary education in nigeria. Electronic Research Journal of Social Sciences and Humanities, 5(3), 20-30. https://tinyurl.com/yjs6hdxr
  32. Park, S., & Lee, J. Y. (2018). Workplace learning measures for human resource development: review and summary. Industrial and Commercial Training, 50(7/8), 420-431. https://tinyurl.com/3f9v2633
  33. Porath, C., & Pearson, C. (2013). The Price of Incivility. Retrieved from https://hbr.org/2013/01/the-price-of-incivility
  34. Postrado, C.M., and Matildo, E.L. (2023). Employee Engagement and Job Performance Among Employees in Higher Education Institution: A Philippine Illustration. International Journal of Health Sciences, 7(1), 1813-1835.  https://doi.org/10.53730/ijhs.v7nS1.14271
  35. Roe, R. A. (1999). Work performance: A multiple regulation perspective. In C. L. Cooper & I. T. Robertson (Eds.), International review of industrial and organizational psychology. Chichester: Wiley
  36. Rosser, V. J. (2004). A national study on midlevel leaders in higher education: The unsung professionals in the academy. International Journal of Higher Education Research, 48(3), 317-337. https://doi.org/10.1023/B:HIGH.0000035543.58672.52
  37. Safitri, F., & Lathifah, A., Usman, O. (2019). The effect of training, discipline, motivation, and satisfaction on employee achievement. SSRN Electronic Journal, 5(3), 1–13. https://ssrn.com/abstract=3313138
  38. Sari, Y., Muhtarom, A., & Nguyen, Q. (2020).  Predictors of job performance:  moderating role of conscientiousness.  International Journal of Innovation, Creativity, and Change, 11(6), 135-152. https://tinyurl.com/4tp6yzza
  39. Sumarmi, S., Sari, D. N., & Muchran, M. (2022). The effect of career adaptability and work motivation on employee performance. Proceedings of the 1st UPY International Conference on Education and Social Science (UPINCESS 2022).
  40. Suwaidi, E. Y. A. (2019). An evaluation on the factors influencing happiness at working environment in uae government entities: A literature review. Open Journal of Business and Management, 07(03), 1460–1470. https://doi.org/10.4236/ojbm.2019.73100
  41. Tourish, D. (2014). The dark side of transformational leadership: A critical perspective.  London. Routledge.
  42. Trishna, M., Bokil, M., & Kulkarni, V. (2022). Factors affecting job performance of non-teaching staff in higher education institutes in Maharashtra. Webology, 19(2), 10066. https://tinyurl.com/3vmra2p2
  43. Udoudo, S., Ebito, I., & Ubom, U. B. (2018). Human capital development and employee’s performance in manufacturing companies in nigeria. Journal of Business and Economics, 9(6), 543–554. https://doi.org/10.15341/jbe(2155-7950)/06.09.2018/009
  44. Villacorte, R. (2022) Level of satisfaction of employees in small and medium-sized enterprises in cabanatuan city: an analysis. Open Journal of Social Sciences, 10, 156-166. http://doi.org/10.4236/jss.2022.1013013.  
  45. Wang, L., & Xie, T. (2023). Double-edged sword effect of flexible work arrangements on employee innovation performance: From the demands–resources–individual effects perspective. Sustainability, 15(13), 10159. https://doi.org/10.3390/su151310159
  46. Welch, M., & Jackson, P.R. (2007). Rethinking internal communication: a stakeholder approach. Corporate Communications: An International Journal, 12(2), 177-198.   https://doi.org/10.1108/13563280710744847
  47. Zhenjing, G., Chupradit, S., Ku, K. Y., Nassani, A. A., & Haffar, M. (2022). Impact of employees’ workplace environment on employees’ performance: A multi-mediation model. Frontiers in Public Health, 10, 890400. https://doi.org/10.3389/fpubh.2022.890400 

Tools


Copyright © 2024  KITE Digital Educational Solutions |  Exclusively distributed by CE-Logic