Philippine E-Journals

The Nature and Antecedents of Organizational Citizenship Behavior in Pages Holdings, Inc.

Judy Ann Ong Ferrater-gimena

Discipline: Social Science

 

Abstract:

Generally, various acts of citizenship exhibited by workers influence the success of an organization. The study assessed the extent of manifestation of the various dimensions of the organizational citizenship behaviour and its antecedents in Pages Holdings, Inc. (PHI) for crafting an intervention scheme. This study was done because majority of the employees in PHI exhibit complacency in accomplishing their tasks. This study utilized the descriptive survey method. Researcher-made questionnaire was used for data gathering. Statistical treatments used for data analysis were percentages, weighted mean and Fisher’s T-test of difference. The respondents were the regular management staff and the rankand- file employees of the companies under PHI. Considering the findings, the study concludes that organizational citizenship behaviour is necessary for the sustainability and the good functioning of PHI. The presence of employees who willingly do things that beyond their respective job descriptions indicates that the PHI workers are motivated to perform well by exerting efforts above and beyond the formal work requirements. In spite of these positive results, the PHI management needs to revisit certain aspects of its operating policies and mandate to sustain the willingness of their workers to engage in OCB.