HomeSocial Sciences and Development Review Journalvol. 16 no. 1 (2024)

Gen Z Attitude and Its Factors towards Social Media Advertisements

Mecmack Nartea

Discipline: psychology (non-specific)

 

Abstract:

With the radical growth of technology and the Internet of Things, social media sites rose as an essential tool in promoting products and services. The intergenerational cohorts are also rapidly growing in the e-business limelight. Various studies targeted millennial consumers and less on Gen Z. Thus, this paper will determine the factors influencing Gen Z’s attitude towards social media advertisement. The study is descriptive-causal, and to determine the 297 respondents as samples, the stratified sampling technique was used. The findings revealed that perceived usefulness and reliability have a positive effect on Gen Z’s attitude towards social media ads. Word-of-mouth is found to be an insignificant factor. Marketers should consider these results to receive a favorable response in online advertisements.



References:

  1. Abdullah, W. S. W., Bakar, A. A., Hamid, A. A., & Razak, F. Z. A. (2016). The effects of perceived usefulness and perceived ease of use on continuance intention to use e-government. Procedia Economics and Finance, 35, 644-649.
  2. Ahmad, A., & Khan, M. N. (2017). Factors influencing consumers’ attitudes toward social media marketing. MIS Review, 22(1/2), 21-40.
  3. Al Qudah, D. A., Al-Shboul, B., Al-Sayyed, R., & Cristea, A. I. (2020). Investigating users’ experience on social media ads: Perceptions of young users. Heliyon, 6(7), e04378.
  4. Arora, T., & Agarwal, B. (2019). Empirical study on perceived value and attitude of millennials towards social media advertising: a structural equation modelling approach. Vision, 23(1), 56-69.
  5. Benedicktus,  R.  L.,  Brady,M.  K.,Darke,  P.  R.,  &  Voorhees,  C.M.  (2010).  Conveying trustworthiness to online consumers: Reactions to consensus, physical store presence, brand familiarity, and generalized suspicion. Journal of Retailing, 86(4), 322–335.
  6. Berkowitz, R. T., Wadden, T. A., Tershakovec, A. M., & Cronquist, J. L. (2003). Behavior therapy and sibutramine for the treatment of adolescent obesity [Electronic version]. Journal of American Medical Association, 289, 1805-1812.
  7. Bock, G.W., Lee, J., Kuan, H.H., & Kim, J.H. (2012). The progression of online trust in the multi-channel retailer context and the role of product uncertainty. Decision Support Systems, 53(1), 97–107.
  8. Bonds-Raacke, J., & Raacke, J. (2010). MySpace and Facebook: Identifying dimensions of uses and gratifications for friend networking sites. Individual Diferences Research, 8(1), 27–33.
  9. Bruntha, P., Yasmeen, A., Indirapriyadharshini, B., & Giri, N. (2019). Mellennials attitude of effectiveness of online advertisement. International Journal of Engineering and Advanced Technology, 8 (2), 120-123.
  10. Carmona, R. H. (2004, March 2). The  growing  epidemic  of  childhood  obesity. Testimony before the Subcommittee on Competition, Foreign Commerce, and Infrastructure of the U.S. Senate Committee on Commerce, Science, and Transportation. Retrieved October 10, 2004, from http://www.hhs.gov/asl/testify/t040302.html
  11. Chinyamurindi, W., Van Rhyne, Z., & Cilliers, L. (2019). Social network addiction and advertising on social networks: A case study of rural students in South Africa. South African Journal of Information Management, 21(1), 1-7.
  12. Cheung, M. L., Pires, G. D., Rosenberger III, P. J., Leung, W. K., & Ting, H. (2020). Investigating the role of social media marketing on value co-creation and engagement: An empirical study in China and Hong Kong. Australasian Marketing Journal (AMJ). https://doi.org/10.1016/j.ausmj.2020.03.006
  13. Cho, E. & Son, J. (2019). The effect of social connectedness on consumer adoption of social commerce in apparel shopping. Fashion and Textile, 6(14). https://doi.org/10.1186/s40691-019-0171-7
  14. Crtiser, G. (2003). Fat land: How Americans became the fattest people in the world. Boston: Hougton
  15. Mifflin.Debashish, R., Himangshu S. P., Mitu, D. M & Suhan, M. (2021). Consumers’ attitude toward social media advertisement- A study in the context of Bangladesh. International Journal of Scientific & Engineering Research, 12 (1), 99-104.
  16. De Pelsmacker, P., Van Tilburg, S., & Holthof, C. (2018). Digital marketing strategies, online  reviews  and  hotel  performance. International  Journal  of  Hospitality Management, 72, 47-55.
  17. Dhingra, M., Mudgal R. K., & Dhingra, V. (2020). Factors influencing consumer’s attitude towards social media advertising: A review. Pacific Business Review International, 12 (8) 91-100.
  18. Dimoka, A.,Hong, Y., & Pavlou, P. A. (2012). On product uncertainty in online markets: Theory and evidence. MIS Quarterly, 36, 395–426.
  19. Duenwald, M. (2004, January 6). Slim pickings: Looking beyond ephedra. The  New  York  Times, p. F1. Retrieved October 12, 2004, from LexisNexis.
  20. Eid, M., Nusairat, N., Alkailani, M., & Al-Ghadeer, H. (2020). Internet users’ attitudes towards social media advertisements: The role of advertisement design and users’ motives. Management Science Letters, 10(10), 2361-2370.
  21. Filieri, R. & McLeay, F. (2014). E-WOM and accommodation: An analysis of the factors that influence travelers’ adoption of information from online reviews. Journal of Travel Research, 53 (1), 44-57.
  22. Francis,  T.,  &  Hoefel,  F.  (2018).  True  Gen’:  Generation  Z  and  its  implications  for companies. McKinsey & Company, 12.  https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/true-gen-generation-z-and-its-implications-for-companies
  23. Gaber, H. R., Wright, L. T., Kooli, K., & Kostadinova, E. (2019). Consumer attitudes towards Instagram advertisements in Egypt: The role of the perceived advertising value and personalization. Cogent Business & Management, 6(1). https://doi.org/10.1080/23311975.2019.1618431    
  24. Grieve, R., Indian, M., Witteveen, K., Tolan, G. A., & Marrington, J. (2013). Face-to-face or Facebook: Can social connectedness be derived online? Computers in Human Behavior, 29(3), 604–609.
  25. Ha, S., Huang, R., & Park, J. S. (2019). Persuasive brand messages in social media: A mental imagery processing perspective. Journal of Retailing and Consumer Services, 48, 41-49.
  26. Hassan, M., Fatima, S., Akram, A., Abbas, J. & Hasnain, A. (2013). Determinants of consumer attitude towards social-networking sites advertisement: Testing the mediating role of advertising value. Middle East Journal of Scientific Research. 16, 319-330. Retrieved from http://www.doi.org 10.5829/idosi.mejsr.2013.16.03.11659
  27. Howcroft, B., Hewer,P., & Hamilton,R. (2003). Consumer decision-making styles and the purchase of financial services. The Service Industries Journal, 23(3), 63–81.
  28. Ismagilova, E., Dwivedi, Y.K. & Slade, E. (2020). Perceived helpfulness of eWOM: Emotions, fairness and rationality. Journal  of  Retailing  and  Consumer  Services, 53, Article 101748, 10.1016/j.jretconser.2019.02.002
  29. Ismagilova, E., Slade, E., Rana, N.P. & Dwivedi, Y.K. (2020). The effect of characteristics of source credibility on consumer behaviour: A meta-analysis. Journal of Retailing and Consumer Services, 53, Article 1017362.
  30. Jin, Y., Liu, B. F., & Austin, L. L. (2014). Examining the role of social media in effective crisis management: The effects of crisis origin, information form, and source on publics’ crisis responses. Communication Research, 41(1), 74-94.
  31. Johnston, W. J., Khalil, S., Le, A. N. H., & Cheng, J. M.-S. (2018). Behavioral implications of international social media advertising: An investigation of intervening and contingency factors. Journal of International Marketing, 26(2), 43-61.
  32. Keller, J. V. V. V. (2020). Consumer attitude toward e-advertising from an intercultural perspective.  Tér Gazdaság Ember, 4(8), 45-63.
  33. Kozinets, R.V. (2010). Netnography: Doing ethnographic research online. Sage Publications.Kumar, N., Chandarana, Y., Anand, K., & Singh, M. (2017). Using social media for word-of-mouth marketing. In International Conference on Big Data Analytics and Knowledge Discovery (pp. 391-406). Springer,
  34. Cham.Kyriakopoulou, E., & Kitsios, F. (2017). The influence of social media on consumers’ behavior. Proceedings  of  6th  International  Symposium  and  28th  National Conference on Operational Research,  Thessaloniki,  Greece, 62-66.
  35. Le, C. X., & Wang, H. (2020). Integrative perceived values influencing consumers’ attitude and behavioral responses toward mobile location-based advertising: An empirical study in Vietnam. Asia Pacific Journal of Marketing and Logistics. Lestari, D. (2019). Measuring e-commerce adoption behaviour among gen-Z in Jakarta, Indonesia. Economic Analysis and Policy, 64, 103-115.
  36. Lim, X. J., Radzol, A. M., Cheah, J., & Wong, M. W. (2017). The impact of social media influencers on purchase intention and the mediation effect of customer attitude. Asian Journal of Business Research, 7(2), 19-36.
  37. López, M. & Sicilia, M. (2014). How to develop WOM marketing. In Electronic  Payment  Systems for Competitive Advantage in E-Commerce, 30-47. IGI Global. http://www.doi.org/10.4018/978-1-4666-5190-6.ch003.
  38. Lou, C., & Yuan, S. (2019). Influencer marketing: How message value and credibility affect consumer trust of branded content on social media. Journal of Interactive Advertising, 19(1), 58-73.
  39. Milaković, I. K., Mihić, M., & Boljat, I. (2020). Consumer attitudes towards social network advertising:  Predictors  and  outcomes. Tržište,  32(SI),  83–97. https://doi.org/10.22598/mt/2020.32.spec-issue.83
  40. Mitra, P., & Baid, K. (2009). Targeted advertising for online social networks. 2009  First  International Conference on Networked Digital Technologies, 366-372. https://doi.org/10.1109/NDT.2009.5272165
  41. Mogaji, E., & Farinloye, T. (2019). Attitudes towards brands and advertisements: Qualitative and thematic analysis of social media data.
  42. Priporas, C. V., Stylos, N., & Fotiadis, A. K. (2017). Generation Z consumers’ expectations of  interactions  in  smart  retailing:  A  future  agenda. Computers   in   Human   Behavior, 77, 374-381.
  43. Raza,  Syed  Hassan,  Hassan  Abu  Bakar,  &  Bahtiar  Mohamad.  (2017).  Relationships between the advertising appeal and behavioral intention: The mediating role of the attitude towards advertising appeal. SHS  Web  of  Conferences, Vol. 33. EDP Sciences.
  44. Samat, M. F., Hashim, H., & Yusoff, R. N. R. (2014). Endorser credibility and its influence on the attitude toward social media advertisement in Malaysia. Review of Integrative Business & Economics, 4(1), 144-159.
  45. Seemiller, C., & Grace, M. (2017). Generation Z: Educating and engaging the next generation of students. About Campus:Enriching the Student Learning Experience, 22, 21 - 26. https://doi.org/10.1002/ABC.21293
  46. Seo, Y., Kim, J., Choi, Y.K. & Li, X. (2019), “In “likes” we trust: likes, disclosures and firm-serving motives on social media.” European Journal of Marketing, 53(10), 2173-2192. https://doi.org/10.1108/EJM-11-2017-0883
  47. Shareef, M. A., Mukerji, B., Alryalat, M. A. A., Wright, A., & Dwivedi, Y. K. (2018). Advertisements  on  Facebook:  Identifying  the  persuasive  elements  in  the development  of  positive  attitudes  in  consumers. Journal   of   Retailing   and   Consumer Services, 43, 258-268.
  48. Shareef, M. A., Mukerji, B., Dwivedi, Y. K., Rana, N. P., & Islam, R. (2019). Social media marketing: Comparative effect of advertisement sources. Journal of Retailing and Consumer Services, 46, 58-69.
  49. Shiu, E.M., Walsh,G., Hassan, L.M., & Shaw,D. (2011).Consumer uncertainty, revisited. Psychology& Marketing, 28(6), 584–607.
  50. Shulman, J.D., Cunha Jr, M., & Saint Clair, J. K. (2015). Consumer uncertainty and purchase decision reversals: Theory and evidence. Marketing Science, 34(4), 590–605.
  51. Simangunsong, I. (2018). Generation-z buying behaviour in Indonesia: Opportunities for retail businesses. Jurnal Ilmiah Manajemen, 8(2), 243-253.
  52. Souiden, N., Chtourou, S., & Korai, B. (2017). Consumer attitudes toward online advertising: The moderating role of personality. Journal of Promotion Management, 23(2), 207-227.
  53. Statista. (N.D.). Share of adults in the United States who use the internet in 2018, by age group.  [Statistics].  https://www.statista.com/statistics/266587/percentage-of-internet-usersby-age-groups-in-the-us/
  54. Thao, N. T. P., & Anh, N. V. (2020). Behavioral intention of young consumers towards the acceptance of social media marketing in Emerging Markets. Management, 24(2).
  55. Thomas, L. (2023, June 22). Stratified sampling | Definition, guide & examples. Scribbr. https://www.scribbr.com/methodology/stratified-sampling/
  56. Tugade, C., Reyes, J., & Nartea, M. (2021). Components affecting intention to use digital banking among Generation Y and Z: An empirical study from the Philippines. Journal of Asian Finance, Economics and Business, 8 (12) 0509–0518. https://doi.org/10.13106/jafeb.2021.vol8.no12.0509
  57. Tunsakul,  K.  “Gen  Z  Consumers’  online  shopping  motives,  attitude,  and  shopping intention.” Human Behavior, Development and Society, 21(2), 7-16.
  58. Trusov, M., Bucklin, R., & Pauwels, K. (2009). Effects of word-of-Mouth versus traditional marketing: Findings from an Internet social networking site. Journal of Marketing, 73, 102 - 90. https://doi.org/10.1509/jmkg.73.5.90
  59. Wang, Y., & Genç, E. (2019). Path to effective mobile advertising in Asian markets. Asia        Pacific Journal of Marketing and Logistics, 31(1).
  60. Wang, H. J. (2017). Determinants of consumers’ purchase behaviour towards green brands. The Service Industries Journal, 37(13-14), 896–918.
  61. Weathers, D., Sharma, S., & Wood, S.L. (2007). Effects of online communication practices on consumer perceptions of performance uncertainty for search and experience goods. Journal of Retailing, 83, 393-401.
  62. Williams, K. C., Page, R. A., Petrosky, A. R., & Hernandez, E. H. (2010). Multi-generational marketing:  Descriptions,  characteristics,  lifestyles,  and  attitudes. Journal  of  Applied Business and Economics, 11(2).