Home⇛Psychology and Education: A Multidisciplinary Journal⇛vol. 42 no. 2 (2025)

Employee Engagement and its Influence on Work Performance among the Employees of the Department Stores

Genevieve Torino | Kurt Acer Lazalita | Yzia Miral | Azizah Singh

Discipline: management studies

 

Abstract:

The study was conducted to examine the relationship between employee engagement and work performance among the employees of the department stores in the Province of Cotabato. Outstanding work performance begins with engaged employees. When employees are dedicated to what they do, individuals are more likely to achieve success. However, when employees face intense workloads, it can overwhelm their ability to perform their work. The study used a descriptive-correlational research design to describe the level of employee engagement, the level of work performance and the relationship and influence of employee engagement on work performance. Moreover, purposive sampling technique was utilized to determine the 120 respondents. The results showed that the level of employee engagement in terms of physical, emotional, and cognitive are very high with a mean of 4.32, 4.46, 4.39 and standard deviation of 0.58, 0.55, 0.59 respectively. In the same manner, in terms of work performance, the level of promptness of service, operating procedures, communication, professionalism and ethics, and problem-solving and assistance have a very high result with a mean of 4.31, 4.27, 4.22, 4.37, 4.27 and standard deviation of 0.60, 0.68, 0.72, 0.67, 0.7 respectively except on the level of the accuracy and attention to detail where it exhibited a high level result with a mean of 4.19 and standard deviation of 0.70. The regression analysis provides that employee engagement accounts for about 59.9% influence of the variation in work performance. The model is statistically significant, supported by 176.579 F-statistic and a p-value of 0.001, indicating that the results are highly reliable and not due to random chance. Further, the study reveals that there is a significant relationship between the employee engagement and work performance among the employees of department store. Also, employee engagement has a significant influence on the work performance of employees of department store.



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