Home⇛International Journal of Multidisciplinary: Applied Business and Education Research⇛vol. 6 no. 9 (2025)

Evaluating Nippon Yusen Kaisha’s Remote Diagnostic Center: An Analysis of End-User Perspectives Among Engine Management-Level Officers

Aloysius Gio P. Arranz

Discipline: Mechanical Engineering

 

Abstract:

The integration of shore-based diagnostics in maritime operations is reshaping shipboard maintenance and decision-making practices. This study evaluated Nippon Yusen Kaisha’s Remote Diagnostic Center (RDC) from the perspectives of engine management-level officers onboard its vessels. Specifically, it assessed the RDC’s usefulness, clarity, reliability, ease of use, influence on decision-making, and challenges in shipboard integration. A total of 214 respondents, equally divided between Chief Engineers and Second Engineers, participated through a structured survey analysed using descriptive statistics. Findings revealed that the RDC is moderately useful in enhancing data-driven decisions and supporting the Planned Maintenance System (PMS). It assists in detecting abnormalities and pro-moting condition-based maintenance, though its reports remain supple-mentary to firsthand inspections. Reports were generally viewed as clear and accessible, but their influence on major decisions was moderate. The study concludes that NYK’s RDC is a reliable support tool with room for improvement. Enhancements in scope, usability, and real-time responsiveness are recommended to maximize operational value in mar-itime practice.



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