Home⇛Psychology and Education: A Multidisciplinary Journal⇛vol. 27 no. 6 (2024)

The Rise and Development in Financial Technology in Business Operation in Antipolo Rizal

Angel Lawrence Desiderio | Melchor Espiritu

Discipline: Finance

 

Abstract:

This study aimed to assess the rise and development of financial technology (FinTech) in business operations within Antipolo, Rizal. Using a descriptive cross-sectional research design, data were collected through a well-validated questionnaire from owners, managers, and employees across various businesses in the region. The findings reveal a predominantly younger, male-dominated respondent profile with a high representation of regular employees and those in entry-level positions. The study identified several key trends in financial technology: notable advancements include the democratization of banking, effective use of APIs, and innovative customer engagement strategies through gamification. Conversely, the study highlighted areas where technological impact is perceived as less significant, such as the integration of virtual banking and certain aspects of asset management. The analysis of challenges faced in adopting FinTech underscores significant concerns such as manipulation of funds transfer and cybersecurity threats, which were frequently encountered by respondents. Other challenges include potential system failures and fraudulent activities related to electronic payments. Despite these issues, advancements in FinTech are contributing positively to business operations, with a marked emphasis on improved customer experiences and streamlined financial services. This dual focus on both the benefits and challenges of financial technology provides a comprehensive understanding of its current impact and areas needing further attention.



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