Home⇛Psychology and Education: A Multidisciplinary Journal⇛vol. 34 no. 10 (2025)

The Level of Satisfaction of Saint Mary’s University Senior High School with the Performance of the Medical Clinic

Joji Nina Sofia Domingo | Liezl Joy Allaga | Mary Alyson Bisquera | D-i Subere | Angela Jade Ursua

Discipline: Education

 

Abstract:

In today’s rigorous academic environment, school clinics are vital in promoting the health and well-being of students, faculty, and staff. Assessing satisfaction with these services is essential to ensure they address the diverse needs of the school community. This study explores satisfaction levels with medical clinic services at Saint Mary’s University Senior High School, examining factors such as staff empathy, emergency management, competence, and information dissemination. Additionally, the study investigates potential differences in satisfaction based on sex, track, and strand, as well as the correlation between visit frequency and satisfaction. Using a descriptive-comparative-correlational research design, both quantitative and qualitative data were collected from 150 students and faculty through a Likertscale survey and open-ended responses. Results indicate a high overall satisfaction with services in areas including information dissemination, staff attitude and empathy, technical quality and competence, access and continuity, monitoring and inspection, emergency and first aid management, clinic confinement, and referral. No significant differences in satisfaction were found across sex, strand, or role, and a very low correlation was noted between satisfaction and visit frequency. Recommendations include maintaining a clean, accessible facility and ensuring that clinic staff provide compassionate, patient-centered care. These findings offer valuable insights for enhancing clinic services and supporting the health needs of the academic community.



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