Home⇛International Journal of Multidisciplinary: Applied Business and Education Research⇛vol. 7 no. 9 (2026)

Empathy In The Digital Age: Exploring The Impact Of Emotional Intelligence On Gen Z'S Learning Effectiveness

Claire Agaton

Discipline: Education

 

Abstract:

This study examined the influence of emotional intelligence on learning effectiveness among Gen Z students in digital learning environments. As education becomes increasingly technology-driven, understanding the role of emotion intelligence is important in supporting students’ academic engagement, adaptability, and emotional well-being. The study aimed to determine how emotional intelligence contributes to learning effectiveness and how digital engagement may enhance or limit emotional and academic development. A quantitative descriptive-correlational research design was employed involving 332 university students from different academic programs. Data were collected through an online survey using Schutte Self-report Emotional Intelligence Test and a researcher-made questionnaire on learning effectiveness. Descriptive statistics, t-tests, ANOVA, and Pearson correlation were used to analyze the data. Findings revealed that students demonstrated stronger emotional perception and understanding but experienced challenges in emotion management. Higher levels of emotional intelligence were associated with greater motivation, academic engagement, collaboration, critical thinking, and improved academic performance. Students who participated in structured and interactive digital platforms also showed better emotional regulation and satisfaction with learning experiences. In contrast, excessive and unstructured digital media use was linked to distraction and difficulty managing emotions. Reflective practices and guided digital interactions were found to support emotional clarity and stress management. The study highlights the importance of integrating emotional intelligence development into digital education through emotional literacy activities, peer collaboration, and supportive learning technologies. The findings contribute to the growing body of knowledge on emotional intelligence and digital learning by emphasizing its role in promoting both academic success and emotional resilience among Gen Z learners.



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