Philippine E-Journals

Knowledge Management and Business Continuity Practices of the Central Bank of the Philippines

Josefina L. Resurreccion | Maria Victoria U. Sy

Discipline: Business, Management

 

Abstract:

The Bangko Sentral ng Pilipinas formulates and implements monetary policies to attain its mandated responsibilities of maintaining price stability and attaining a sustainable and balanced growth. To concretize these goals, BSP pursues knowledge management practices to accumulate the right kind of information and render timely business services. Furthermore, the Bank adheres to the concept of business continuity to avoid any disruption in the delivery of services if business outages do occur.The primary purpose of this study was to determine the extent to which knowledge management and business continuity practices were implemented among the various regional and branch offices of BSP. The research was done with the end view of proposing an intervention scheme to strengthen its implementation. The study made use of the descriptive method of research using the questionnaire as the primary source of data. The findings revealed that the practices on the two projects were manifested to a great extent that contributed to the improvement of the Bank’s services. However, it can be gleaned from the results that there is a need to revisit the various components of the two projects periodically to ensure its relevance in attaining sustainable economic and financial objectives.