Philippine E-Journals

The Peninsula Manila Hotel’s Standard Operating Procedures for Handling Threats

Rewill Jane DL Amon | Leevia Marie H. Elemos | Krystelle Mikka G. Pascua

Discipline: Hotel and Restaurant Management

 

Abstract:

This case study determined the standard operating procedures of The Peninsula Manila in handling different kinds of threat and the preventive measures and training programs of its security and front office departments. Furthermore, it observed the security procedures being implemented in different facilities of the hotel and to evaluate if their security procedures conform to the general standards set by the hospitality industry.

 

Descriptive-evaluative research was used in the study. Actual observations and interviews with the key informant on the security procedures being implemented in the different facilities of the hotel were done. Results of these procedures were compared to the standards set by the hospitality industry.

 

Findings showed that The Peninsula Manila has a set of standard operating procedures in case different kinds of threat occur. The security and front office departments maintain preventive measures and training programs to keep safety of guests and employees. In fact, the security procedures being implemented in the main entrance, lobby, back-of-the-house hallways, parking lots, service entrance, and outside facilities obtained an excellent rating, for their security procedures exceed the set standards due to the installation of devices that tighten their security measures.