Organizational Trust and Organizational Commitment among Employees in the Hotel Industry

Anna  E. Mendoza,; Janina Rose  Q. Corpuz,

Organizational Trust and Organizational Commitment among Employees in the Hotel Industry

Discipline: Human Resources Management

Abstract:

This study sought to investigate the effect of organizational trust on organizational commitment among hotel employees within Metro Manila, Philippines. The mediating effect of job satisfaction and the moderating effect of the respondents’ demographic profile was also analyzed. A total of 424 responses were obtained, and structured interviews were conducted to support the quantitative results. The partial least squares structural equation modeling (PLS-SEM) technique was utilized to statistically analyze the data. The path analysis revealed that organizational trust significantly positively affects organizational commitment. Job satisfaction partially mediates the relationship between organizational trust and organizational commitment. Regarding the demographic profile of the respondents, age moderates the relationship between organizational trust and organizational commitment.

References:

Akkaya, B. (2020). Linking organizational commitment and organizational trust in health care organizations. Sciendo. Organizacija. Volume 53. Research Papers. Issue 4.
Al Jabari, B. & Ghazzawi, I. (2019). Organizational Commitment: A Review of Conceptual and Empirical Literature and a Research Agenda. International Leadership Journal “ILJ”, 11(1), 78-119.
Batugal, M. L. C., & Tindowen, D. J. C. (2019). Influence of organizational culture on teachers’ organizational commitment and job satisfaction: The case of catholic higher education institutions in the Philippines. Universal Journal of Educational Research, 7(11), 2432-2443.
Celep, C. & Yilmazturk, O.E. (2012). The Relationship Among Organizational Trust, Multidimensional Organizational Commitment and Perceived Organizational Support in Educational Organizations. Procedia – Social and Behavioral Sciences 46 (2012) 5763 – 5776.
David, M.H., M. S. H. R. M., Sanchez, A. S., CHP, M., & Mendoza, I. M. (2021). Psychosocial Impact of Joblessness Due to Covid-19 Pandemic: A Case of Hotel Workers from The Philippines. Tourism and Sustainable Development Review, 2(2), 59-70.
Ekhsan, M. (2019). The influence of job satisfaction and organizational commitment on employee turnover intention. Journal of Business, Management, & Accounting, 1(1).
Gill, A.A., Ansari, R.H. & Tufail, M.W.T. (2021). Nexus among trust, job satisfaction, and affective organizational commitment: a developing country perspective. Review of Education, Administration and Law (REAL), Volume 4, (1) 2021, 67-78
Hernandez, J.Z. (2021) Trends and Issues of Hotel Industry in CALABARZON: Inputs to Tourism and Hospitality Development Planning. IOER International Multidisciplinary Research Journal, Vol 3, No. 1
International Labor Organization. COVID-19 and employment in the tourism sector: Impact and response in Asia and the Pacific (2020). Regional Office for Asia and the Pacific Regional Economic and Social Analysis Unit.
Ivanovic-Dukic, M., Dordevic, B., Lepojevic, V. & Milanovic, S. (2020). The impact of employees’ commitment on organizational performance. Strategic Management, Vol. 25 (2020), No. 3, pp. 028-037
Tuysuz, M., Dogan, M. & Tuysuz, M. (2020). The effect of organizational trust in
municipalities and municipal companies on organizational commitment. Strategic Public Management Journal. Volume 6. Issue 12. Pages 42-57.
Viachaslau, F., Derqui, B. & Matute, J. (2020). The COVID-19 pandemic and organisational commitment of senior hotel managers. International Journal of Hospitality Management, 91 (2020) 102659
Vito, B., Mekuri-Ndimele, & Adanma, J. (2020). Organizational Trust and Employee Commitment of Telecommunication Companies in Port Harcourt, Nigeria. American Journal of Humanities and Social Sciences Research (AJHSSR). Volume 4. Issue 5. Pp 57-65.
Yousef, D. A. (2017). Organizational commitment, job satisfaction and attitudes toward organizational change: A study in the local government. International Journal of Public Administration, 40(1), 77-88.