Home⇛International Journal of Academic and Practical Research⇛vol. 2 no. 2 (2023)

Integrating Artificial Intelligence into E-Government: Navigating Challenges, Opportunities, and Policy Implications

Musawer Hakimi | Mohammad Salem Hamidi | Mohammad Samim Miskinyar | Baryali Sazish

Discipline: Artificial Intelligence

 

Abstract:

The research aims to integrate artificial intelligence into e-government systems to further establish the effect this will have on public service delivery and governance. It provides a detailed analysis of the opportunities and challenges of the current situation and offers a set of policy recommendations for practitioners and lawmakers alike. This research is in formed by a systematic literature review of prominent journals such as Government Information Quarterly and the Journal of Public Administration Research and Theory. The literature search is supported by key databases like Scopus, IEEE Xplore, and ACM Digital Library, covering publications from 2018 to 2024. The results highlight significant issues affecting public service efficiency and effectiveness, including data privacy concerns, in teroperability problems, ethical implications, and technological complexity. The key findings underscore the urgent need for strategies that balance ethical considerations, a legal framework, and technological advancement. Among the recommended standards are the enforcement of robust data privacy regulations, transparency in AI decision-making, investment in technical infrastructure, and collaborative stakeholder engagement. Further research could explore the impact of AI adoption on society, innovative applications of AI in public administration, ethics in AI algorithms, and longitudinal studies on the progress of AI in e-government. These areas are critical for academics and lawmakers to develop ethical AI integration policies, thereby enhancing governance for the benefit of society at large.



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