Philippine E-Journals

An Overview of Online Shopping Scams Encountered by Grade 12 Senior High School Students at Espiritu Santo Parochial School of Manila, Inc.

Alysa S Acoba | Yuumi T Murakami | Alyssa Pauline H Noche | Maria Jhynael T Piñero

Discipline: social sciences (non-specific)

 

Abstract:

This study intends to identify the various online shopping scams encountered by Grade 12 students at Espiritu Santo Parochial School. Its purpose is to identify the elements contributing to the growth of online shopping scams. Further, this study also aspires to increase public awareness of online shopping scams by providing efficient resolutions to stop emerging scams. For this study, the researchers used a quantitative, non-experimental research design. They chose descriptive design as the form of qualitative and non-experimental research methodology, ensuring that it would work best for this investigation. To administer a survey to the Grade 12 students at Espiritu Santo Parochial School, the researchers provided a Google Form survey questionnaire for the respondents to answer. The results indicated that most students frequently experience online shopping scams, which include obtaining incorrect and defective products and losing contact with the seller or business. It also demonstrated that the following unobserved variables contributed to students' scam encounters: the accuracy of information about the seller, shops, the goods, and customer reviews. The results also stated that the student-buyers learned from their previous scam experiences. The students' resolutions in these encounters are to confirm the legitimacy of the shops, sellers, and products before completing a transaction and to check product ratings and reviews. There are implications for exercising prudence when making an online purchase. To avoid scams in online transactions, these students must first verify the integrity and legitimacy of the shop, seller, and product.