Marketing Strategies, Innovative Practices, and Challenges of Green Practices on Selected Hotels In Tagaytay City
Kristan Jay C. Lanzaga
Discipline: Marketing
Abstract:
This study looked into the constructs of the marketing strategies, innovative practices and
challenges of green practices on selected hotels This research aimed to determine determining the
marketing strategies, innovative practices and challenges of green practices on selected hotels in Tagaytay
City This study employed a descriptive-correlational research design to describe the level and correlate
the said variables of the study.
A sample size of 110 managers on selected hotels was selected through random sampling from
the total number of managers on selected hotels in Tagaytay City. A survey instrument that was modified
and adopted from prior studies was employed after being validated by the experts and was tested for its
reliability using Cronbach’s alpha measure of internal consistency.
The findings revealed that the hotels showcase a dedication to enhancing guest satisfaction and
bolstering the establishment's reputation. They achieve this by cultivating a robust online presence
through a meticulously crafted website and actively participating in digital marketing initiatives.
Additionally, the hotels collaborate with influential social media personalities, such as travel bloggers or
social media influencers, who hold substantial followings and wield significant influence in the travel
industry. Tailored advertising campaigns are then created to resonate with the unique needs and
preferences of these influencers. The hotel has successfully incorporated innovative practices. They
excels in practices related to services labeling, demonstrates effectiveness in advertising strategies, and
maintains a commendable level of service value. The challenges associated with Green Practices were
attributed to the time lag before significant financial benefits can be realized from sustainability
initiatives, often requiring several years. The upfront investments in energy-efficient technologies, waste
management systems, and eco-friendly infrastructure contribute to this delay. The commitment to
allocating resources and dedicating staff for the regular monitoring and updating of sustainability
initiatives further underscores the substantial effort involved. The more the selected hotels utilize
marketing strategies, the better their innovative practices in terms of their service value. Meanwhile,
services labeling and advertising do not depend on marketing strategies. The challenges encountered in
green practices of selected hotels do not depend on their marketing strategies. The challenges encountered
in green practices of selected hotels do not depend on their innovative practices in terms of services
labeling, advertising and service value.
References:
- Abdullah A. R., Abdul Rahman, Emmanuel, A. A., Dato‘Mansor, Z., & MohD Rasdi, R. B., (2020). Conceptual Viewpoint on the Needs for Creating Green Human Resource Management Practices Awareness of Hotel Industry in Nigeria; Issues and Challenges. International Journal of Management, 11(4).
- Abdullah ,Afshar Ali, B. J., Gardi, B., Jabbar Othman, B., Ali Ahmed, S., Burhan Ismael, N., Abdalla Hamza, P., & Anwar, G. (2021). Hotel service quality: The impact of service quality on customer satisfaction in hospitality. International Journal of Engineering, Business and Management, 5(3), 14-28.
- Abimbola O. S. Abioro A.,Adekunle, A. M., & Oluremi, O. F. (2020). Promotional Mix and Customer Patronage: A Study of Telecom Subscribers in Lagos and Ogun States, Nigeria. Covenant Journal of Business and Social Sciences.
- Ahmed A. Sobaih, A. E. E., Hasanein, A., & Elshaer, I. (2020). Influences of green human resources management on environmental performance in small lodging enterprises: The role of green innovation. Sustainability, 12(24), 10371.2020
- Al-Ababneh, M. M. (2021). The implementation of Total Quality Management (TQM) in the hotel industry. International Journal of Tourism and Hospitality, 1(1), 25-34.
- Al-Ababneh, M. M., Al-Shakhsheer, F. J., Ma'moun, A. H., & Al-Badarneh, M. B. (2022). Assessing the impact of the COVID-19 pandemic on tourism workers’ health and well-being in Jordan. Tourism & Management Studies, 18(2), 19-38.
- Ali, B. J., & Anwar, G. (2021). Project management and dynamic work environments: the relationship between leadership in dynamic work environments in Kurdistan. International Journal of Civil, Mechanical and Energy Science, 7(3), 10-18.
- Ali, B. J., Gardi, B., Jabbar Othman, B., Ali Ahmed, S., Burhan Ismael, N., Abdalla Hamza, P.,...& Anwar, G. (2021). Hotel service quality: The impact of service quality on customer satisfaction in hospitality. International Journal of Engineering, Business and Management, 5(3), 14-28.
- Al-Shami, S., Al-Hammadi, A. H., Al Hammadi, A., Rashid, N., Al-Lamy, H., & Eissa, D. (2021). Online social networking websites in innovation capability and hotels’ performance in Malaysia. Journal of Hospitality and Tourism Technology, 12(1), 72-84.
- Alina-Petronela, Vancia, A. P. P., Băltescu, C. A., Brătucu, G., Tecău, A. S., Chițu, I. B., & Duguleană, L. (2023). Examining the Disruptive Potential of Generation Z Tourists on the Travel Industry in the Digital Age. Sustainability, 15(11), 1-19.
- Andavar Ali, B. J., Gardi, B., Jabbar Othman, B., Ali Ahmed, S., Burhan Ismael, N., Abdalla Hamza, P., ...& Anwar, G. (2021). Hotel service quality: The impact of service quality on customer satisfaction in hospitality. 5(3), 14-28
- Ali, B. J., Gardi, B., Jabbar Othman, B., Ali Ahmed, S., Burhan Ismael, N., Abdalla Hamza, P., ...& Anwar, G. (2021). Hotel service quality: The impact of service quality on customer satisfaction in hospitality. . International Journal of Engineering, Business and Management, 5(3), 14-28
- Aransyah, M. F., Althalets, F., Wediawati, T., &Sari, A. (2020). The Impact of Promotion on Room Occupancy Rate in Mesra Business and Resort Hotel Samarinda. International Journal of Applied Sciences in Tourism and Events, 4(2), 150-157.
- Belias D., Vasiliadis L.& Rossidis, I (2021, June). Strategic Hotel Management in the “Hostile” International Environment. In Culture and Tourism in a Smart, Globalized, and Sustainable World: 7th International Conference of IACuDiT, Hydra, Greece, 2020 (pp. 325-336). Cham: Springer International Publishing.
- Benevene, P., & Buonomo, I. (2020). Green human resource management: An evidence-based systematic literature review. Sustainability, 12(15), 5974.
- BEZABIH, Y. (2021). The Effects Of Integrating Marketing Communication On Performance Of Hotel In Ethiopia-The Case Of Selected Hotels In Addis Ababa (Doctoral Dissertation, St. Mary’s University).
- Buhalis, D., & Cheng, E. S. Y. (2020). Exploring the use of chatbots in hotels: technology providers’ perspective. In Information and Communication Technologies in Tourism 2020: Proceedings of the International Conference in Surrey, United Kingdom, January 08–10, 2020 (pp. 231-242). Springer International Publishing.
- Buijtendijk, H., van Heiningen, J., & Duineveld, M. (2021). The productive role of innovation in a large tourism organization (TUI). Tourism Management, 85, 104312.
- Calabrese G., Mehta, A., & Sharma, S. (2019). A study of consumer behavior and visit intention towards green hotels. International Journal of Hospitality and Tourism Systems, 12(2), 27.2019
- Calderón-Martinez A. & Sellers-Rubio, R., (2021). Brand strategy scope and advertising spending: The more the better?. Tourism Economics, 27(1), 70-85.
- Chaturvedi, P., Kulshreshtha, K., Tripathi, V., & Agnihotri, D. (2022). Investigating the impact of restaurants' sustainable practices on consumers' satisfaction and revisit intentions: a study on leading green restaurants. Asia-Pacific Journal of Business Administration,
- Clark, Smith, Yusoff, Y. M., Nejati, M., Kee, D. M. H., & Amran, A. (2020). Linking green human resource management practices to environmental performance in hotel industry. Global Business Review, 21(3), 663-680
- Damit L., Maas, M., Dorčák, P., & Markovič, P.(2019) Impacts of COVID-19 on Hospitality Business and Sustainability Issues. EKONOMIKA, FINANCIE A MANAŽMENT PODNIKU XVI.
- De Leaniz, P., Herrero Crespo, Á.,& Gómez-López, R. (2019). The role of environmental CSR practices on the formation of behavioral intentions in a certified hotel context: Exploring the moderating effect of customer involvement in the buying process. Spanish Journal of Marketing- ESIC, 23(2), 205-226.201
- Demir, M., Demir, Ş. Ş., & Yaşar, E. (2020). Big data and innovative organizational performance: Evidence from a moderated‐mediated model. Creativity and Innovation Management, 31(4), 696-709
- Elzek, Y., Gaafar, H., & Abdelsamie, H. (2021). The impact of green innovation on sustainability performance in travel agencies and hotels: The moderating role of environmental commitment. International Journal of Hospitality and Tourism Systems, 14(2), 15.
- Etim, G. S., James, E. E., Essien, E. E., & Okeowo, V. O. (2021). Integrated Marketing Strategies and Performance of Hospitality Firms Amidst the COVID-19 Pandemic.
- Faraj, K. M., Faeq, D. K., Abdulla, D. F., Ali, B. J., & Sadq, Z. M. (2021). Total Quality Management And Hotel Employee Creative Performance: The Mediation Role Of Job Embeddedment. 27(1), 3838-3855
- Farooq, R., Zhang, Z., Talwar, S., & Dhir, A. (2022). Do green human resource management and self-efficacy facilitate green creativity? A study of luxury hotels and resorts. Journal of Sustainable Tourism, 30(4), 824-845.
- Fida, B. A., Ahmed, U., Al-Balushi, Y., & Singh, D. (2020). Impact of service quality on customer loyalty and customer satisfaction in Islamic banks in the Sultanate of Oman. Sage Open, 10(2), 2158244020919517.
- Fuchs M.,Vogelsang, B., Röhrer, N., & Pilz, M. (2021). Cooperation between learning venues and its limits: The hotel industry in Cancún (Mexico). International Journal for Research in Vocational Education and Training (IJRVET), 8(4), 67-89. 2021
- García-Pozo, A., Mondéjar-Jiménez, J., & Sánchez-Ollero, J. L. (2019). Internet’s user perception of corporate social responsibility in hotel services. Sustainability, 11(10), 2916.
- Gil-Soto, E., Armas-Cruz, Y., Morini-Marrero, S., & Ramos-Henríquez, J. M. (2019). Hotel guests’ perceptions of environmental friendly practices in social media. International Journal of Hospitality Management, 78, 59-67.
- Gössling, S., Scott, D., & Hall, C. M. (2020). Pandemics, tourism and global change: a rapid assessment of COVID-19. Journal of sustainable tourism, 29(1), 1- 20.
- Gürlek, M., & Tuna, M. (2019). Corporate social responsibility and work engagement: Evidence from the hotel industry. Tourism Management Perspectives, 31, 195-208.
- Hall, C. M., & Williams, A. M. (2019). Tourism and innovation. Routledge.
- Hameed , Anwar G.,Ali, B. J., Gardi, B., Jabbar Othman, B., Ali Ahmed, S., Burhan Ismael, N., Abdalla Hamza, P., (2021). Hotel service quality: The impact of service quality on customer satisfaction in hospitality. International Journal of Engineering, Business and Management, 5(3), 14-28.
- Han, W., & Bai, B. (2020). Pricing research in hospitality and tourism and marketing literature: a systematic review and research agenda. International Journal of Contemporary Hospitality Management.
- Hashem N. I., & Fauzi, N. M. (2019). The concept of Shariah compliant hotel business in Malaysia. Online Journal of Research in Islamic Studies, 6, 73-78.2019.
- Hsiao Q. R.,Zhang, C. X., Zhao, M., &Cai, M. Y., (2020). Multi-stage multi- attribute decision making method based on online reviews for hotel selection considering the aspirations with different development speeds. Computers & Industrial Engineering, 143, 106421.2019
- Hussain, M., & Khan, J. (2020). Key success factors of Total Quality Management (TQM) for the hospitality sector: A critical review of the literature. European Journal of Hospitality and Tourism Research, 8(2), 1-17.
- Jones, P., & Comfort, D. (2020). The COVID-19 crisis and sustainability in the hospitality industry. International journal of contemporary hospitality management, 32(10), 3037- 3050.
- Kallmuenzer A., Peters, M., & Buhalis, D. (2019). Hospitality entrepreneurs managing quality of life and business growth. Current Issues in Tourism, 22(16), 2014-2033. (2019)
- Khan S. A. R., Yu, Z., Golpîra, H., Abdullah L. & Sharif, A. (2019). The nexus between corporate social responsibility and corporate performance: An empirical evidence. LogForum, 15(2).
- Kilgore, T. (2020). COVID-19 hit the hotel industry hard. Here’s how hotels are pivoting in the new reality. Market watch. COVID-19 hit the hotel industry hard. Here’s how hotels are pivoting in the new reality-Market-Watch.
- Kularatne, T., Wilson, C., Månsson, J., Hoang, V., & Lee, B. (2019). Do environmentally sustainable practices make hotels more efficient? A study of major hotels in Sri Lanka. Tourism Management, 71, 213-225.
- Kumar G., Mehta, M. P., Kumar, G., & Ramkumar, M. (2021). Customer expectations in the hotel industry during the COVID-19 pandemic: a global perspective using sentiment analysis. Tourism Recreation Research, 1-18.
- Kwatra, S., Kumar, A., Sharma, S., & Sharma, P. (2021). Stakeholder participation in prioritizing sustainability issues at regional level using analytic hierarchy process (AHP) technique: A case study of Goa, India. Environmental and Sustainability Indicators, 11, 100116.
- Leal-Millán A., Guadix-Martín, J., & García-Legaz, F. C. (2023). From networking orientation to green image: A sequential journey through relationship learning capability and green supply chain management practices. Evidence from the automotive industry. Technological Forecasting and Social Change, 192, 122569.
- Lei, S. S. I., Nicolau, J. L., & Wang, D. (2019). The impact of distribution channels on budget hotel performance. International Journal of Hospitality Management, 81, 141-149.
- Leung N., Foroughi, B., Arjuna, N., Iranmanesh, M., Kumar, K. M., &Tseng, M. L., (2022). Determinants of hotel guests’ pro-environmental behaviour: Past behaviour as moderator. International Journal of Hospitality Management, 102, 103167.2019
- Li J., Li, X., & Chen, C. (2021). The CO2 Emission Efficiency of China’s Hotel Industry under the Double Carbon Objectives and Homestay Growth. Energies, 14(24), 8228.
- Liu, M. T., Liu, Y., Mo, Z., Zhao, Z., & Zhu, Z. (2020). How CSR influences customer behavioural loyalty in the Chinese hotel industry. Asia Pacific Journal of Marketing and Logistics, 32(1), 1-22.
- Luo, X., Wang, L., & Chao, G. (2023). The joint effect mechanism of two types of corporate social responsibility attribution on organizational identification. Social Behavior and Personality: an international journal, 51(2), 1-12.
- Luo, J. M., & Fan, Y. (2019). The impact of green certification to hotel green practices: A case study on the green hotel award in Macau. Journal of Hospitality, 1(3-4), 121-135.
- Ma L., Köseoglu, M. A., Altin, M., Chan, E., & Aladag, O. F. (2020). What are the key success factors for strategy formulation and implementation? Perspectives of managers in the hotel industry. International Journal of Hospitality Management, 89, 102574.
- Mahmoud, R., Al-Mkhadmeh, A. A., & Alananzeh, O. A. (2021). Exploring the relationship between human resources management practices in the hospitality sector and service innovation in Jordan: the mediating role of human capital. Geo Journal of Tourism and Geosites, 35(2), 507-514.
- Martínez , de Leaniz et al., Moise, M. S., Gil-Saura, I., & Ruiz Molina, M. E. (2021). The importance of green practices for hotel guests: does gender matter?. Economic Research- Ekonomska Istraživanja, 34(1),3508-3529.2019
- Martín-Rios, C., & Ciobanu, T. (2019). Hospitality innovation strategies: An analysis of success factors and challenges. Tourism Management, 70, 218- 229.
- Moise, M. S., Gil-Saura, I., & Ruiz Molina, M. E. (2021). The importance of green practices for hotel guests: does gender matter?. Economic Research- Ekonomska Istraživanja, 34(1), 3508-3529.
- Morgan, K. J. & Bleich, E., (2019). Leveraging identities: the strategic manipulation of social hierarchies for political gain. Theory and Society, 48, 511-534.
- Montargot N.,& Lahouel, B., (2020). Children as customers in luxury hotels: what are Parisian hotel managers doing to create a memorable experience for children?. International Journal of Contemporary Hospitality Management, 32(5), 1813-1835.
- Lahouel, B. B., Gaies, B., Zaied, Y. B., & Jahmane, A. (2019). Accounting for endogeneity and the dynamics of corporate social–corporate financial performance relationship. Journal of cleaner production, 230, 352-364.
- Nagano L., Yusoff, Y. (2019). Linking green human resource management bundle to environmental performance in malaysia’s hotel industry: The mediating role of organizational citizenship behaviour towards environment. International Journal of Innovative Technology and Exploring Engineering, 8(9), 1625-1630.2019)
- Njoroge, M., Anderson, W., & Mbura, O. (2019). Innovation strategy and economic sustainability in the hospitality industry. The Bottom Line.
- Nisrina VD., Ponirah, A. (2020). Influencer marketing as a marketing strategy. Journal of Economicate Studies, 4(1), 11-16.
- Nyambura, K. A. (2019). Effects Of Innovative Strategies On Competitiveness Of Four Star And Five Star Hotels In Nairobi County. International Journal OfSocial Sciences Management And Entrepreneurship (Ijssme), 3(1).
- Nouh A., Mabdeh Al-Shabeeb, A. R., Al-Fugara, A. K., Khedher, K. M., & Al- Adamat, R. (2023). Spatial mapping of landslide susceptibility in Jerash governorate of Jordan using genetic algorithm-based wrapper feature selection and bagging-based ensemble model. Geomatics, Natural Hazards and Risk, 13(1), 2252-2282.2023
- Obinwanne, C. O., & Ukabuilu, E. N. (2019). Utilization of Integrated Marketing Communication Tools for Brand Recognition and Sales in Hotels. Journal of Hotel Management and Tourism Research, 4(1), 29-38.
- Oliveira and Neto de Oliveira Neto, G. C., Tucci, H. N. P., Correia, J. M. F., da Silva, P. C., da Silva, D., & Amorim, M. (2021). Stakeholders’ influences on the adoption of cleaner production practices: A survey of the textile industry. Sustainable Production and Consumption, 26, 126-145.
- Oriade, A., Osinaike, A., Aduhene, K., & Wang, Y. (2021). Sustainability awareness, management practices and organisational culture in hotels: Evidence from developing countries. International Journal of Hospitality Management, 92, 102699.
- Othman, N. Z., & Isa, S. M. (2019). Guests’ Acceptance and Loyalty on Shariah Compliant Hotel Practices at Five-Star Rated Hotels in Malaysia.
- O’Neill, J. W., & Ouyang, Y. (2020). Predicting lodging demand trends in the US hotel industry. Cornell Hospitality Quarterly, 61(3), 237-254.
- Pereira-Moliner, J., López-Gamero, M. D., Font, X., Molina-Azorín, J. F., Tarí, J. J., & Pertusa- Ortega, E. M. (2021). Sustainability, Competitive Advantages and Performance in the Hotel Industry, 23 (12), 132-149. Journal of Tourism and Services, 12(23), 132- 149
- Pham, T. H. Han, J. W., Nguyen, T. T. M., & Hua, S. M., (2022). Organizationallearning through training effectiveness: evidence from the hospitality industry in Vietnam. The Learning Organization,
- Pikkemaat, B., Peters, M., & Bichler, B. F. (2019). Innovation research in tourism: Research streams and actions for the future. Journal of Hospitality and Tourism Management, 41, 184-196.
- Pourfakhimi ,Sarker, Z. W. (2021). The Effect of Grit on Customer Engagement of Wellness Services in the Hospitality Industry (Doctoral dissertation, Ohio University)
- Prabhu N., Roy, P., Ramaprasad, B. S., Chakraborty, M., & Rao, S. (2020). Customer acceptance of Use of artificial intelligence in hospitality services: An Indian hospitality sector perspective. Global Business Review, 0972150920939753.2020
- Priyo, J. S., Mohamad, B., & Adetunji, R. R. (2019). An examination of the effects of service quality and customer satisfaction on customer loyalty in the hotel industry. International Journal of Supply Chain Management, 8(1), 653-663.
- Rao, Y., Lao, L., & Liu, C. (2019). How do front-line employees make decisions on whether to hide their knowledge from co-workers in hospitality firms?. International Journal of Contemporary Hospitality Management, 33(5), 1532-1553.
- Ramdin, Y., & Naraidoo, T. (2020). The influence of social media marketing on customers’ choice of hotels in Mauritius. In Frontiers in Intelligent Computing: Theory and Applications: Proceedings of the 7th International Conference on FICTA (2018), Volume 2 (pp. 346-354). Springer Singapore.
- Raub, S. P., & Martin-Rios, C. (2019). “Think sustainable, act local”–a stakeholder- filter-model for translating SDGs into sustainability initiatives with local impact. International Journal of Contemporary Hospitality Management, 31(6), 2428-2447.
- Redjek L., Narimawati, Talari, M., & Khoshroo, M. (2021). Presenting a Model of Strategic, Contingent and Fast Responses to Crisis Using a Meta‐Synthesis Approach. Journal of Business Management Perspective, 20(48), 114-141.2021.
- Riley, M. E., & Tripp, M. ((2019) Use of Data to Design and Operate Hotel Loyalty and Marketing Programs.
- Rossidis, I., Belias, D., & Vasiliadis, L. (2021, June). Strategic Hotel Management in the “Hostile” International Environment. In Culture and Tourism in a Smart, Globalized, and Sustainable World: 7th International Conference of IACuDiT, Hydra, Greece, 2020 (pp. 325-336).Cham: Springer International Publishing.
- Ruan, W. Q., Zhang, S. N., Liu, C. H., & Li, Y. Q. (2020). A new path for building hotel brand equity: the impacts of technological competence and service innovation implementation through perceived value and trust. Journal of Hospitality Marketing & Management, 29(8), 911-933.
- Ruivo P, Côrte-Real, N., & Oliveira, T. (2019). Leveraging internet of things and big data analytics initiatives in European and American firms: Is data quality a way to extract business value?. Information & Management, 57(1), 103141.
- Saleh M.M.A.,Jawabreh, O., Shniekat, N., Saleh, M. M. A., & Ali, B. (2021). The strategic deployment of information systems attributes and financial performance in the hospitality industry. Information Sciences Letters, 11(5), 110504.
- Sigala M., Ivanov, S., Gretzel, U., Berezina, K., Sigala, M., & Webster, C. (2019). Progress on robotics in hospitality and tourism: a review of the literature. Journal of Hospitality and Tourism Technology, 10(4), 489-521.2019
- Shin, H., Sharma, A., Nicolau, J. L., & Kang, J. (2021). The impact of hotel CSR for strategic philanthropy on booking behavior and hotel performance during the COVID-19 pandemic. Tourism Management, 85, 104322.
- Sobaih, A. E. E., & Hasanein, A. M. (2020). Herzberg’s theory of motivation and job satisfaction: Does it work for hotel industry in developing countries?. Journal of Human Resources in Hospitality & Tourism, 19(3), 319-343.
- Soehardi S., Purnamaasih, Hidayat, D. W. W., Prasetyo, E. T., & Husadha, C. (2021). Implications of Covid-19 Pandemic on MSMEs to Economy, Society: Case in the Country of Indonesia. et al.
- Suryawati, D. A., & Osin, R. F. (2022). Readiness Level and Factors Influencing Tourist Decisions to Visit Banjar Hot Springs, Buleleng District in Pandemic Era of Covid-19. Jurnal Manajemen Pelayanan Hotel, 6(2), 580-588.
- Top Ali, B. J., Gardi, B., Jabbar Othman, B., Ali Ahmed, S., Burhan Ismael, N., Abdalla Hamza, P., ...& Anwar, G. (2021). Hotel service quality: The impact of service quality on customer satisfaction in hospitalityInternational Journal of Engineering, Business and Management, 5(3), 14-28.
- Theocharidis, A. I., Karavasilis, G., Vrana, V., Kehris, E., & Antoniadis, K. (2019). What is Affecting Customers’ Intention to Perform Social Media Marketing Activities in the Hotel Industry?. In Smart Tourism as a Driver for Culture and Sustainability: Fifth International Conference IACuDiT, Athens (pp. 375-391).Springer International Publishing.
- Sotiriou, A., Belias, D., Rossidis, I., & Malik, S. (2022). Workplace Conflict, Turnover, and Quality of Services. Case Study in Greek Seasonal Hotels. Journal of Quality Assurance in Hospitality & Tourism, 1-24.
- Úbeda-García, M., Claver-Cortés, E., Marco-Lajara, B., & Zaragoza-Sáez, P. (2021). Corporate social responsibility and firm performance in the hotel industry. The mediating role of green human resource management and environmental outcomes. Journal of Business Research, 123, 57-69.
- Verma, V. K., Chandra, B., & Kumar, S. (2019). Values and ascribed responsibility to predict consumers' attitude and concern towards green hotel visit intention. Journal of Business Research, 96, 206-216.
- Wagey M., Diah, Iannuzzi, F. E., & Sacchetto, D. (2022). Outsourcing and workers’ resistance practices in Venice’s hotel industry: The role of migrants employed by cooperatives. Economic and Industrial Democracy, 43(2), 877- 897.2020
- Wang J., Zhang, J., Xie, C., Morrison, A. M., & Coca-Stefaniak, J. A. (2020). Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19. International Journal of Contemporary Hospitality Management, 32(11), 3365-3389.2019
- Wikhamn, W. (2019). Innovation, sustainable HRM and customer satisfaction. International Journal of Hospitality Management, 76, 102-110.
- Yfantidou G., Papaioannou A., Robaki, G., Kourtesopoulou, A., & Dalakis, A. (2020). Organizational Culture and Business Performance in Tourism and Hospitality Industry: The Case of a Luxury Tourist Resort. In Cultural and Tourism Innovation in the Digital Era: Sixth International IACuDiT Conference, Athens 2019 (pp. 533-542). Springer International Publishing.. 2022)
- Yi, B., Shi, D., Shi, F., & Zhang, L. (2021). Do the flipped impacts of hotels matter to the popularity of Airbnb?. International Journal of Contemporary Hospitality Management.
- Youssef, A. B., Redzepagic, S., & Zeqiri, A. (2022). The key changes to the hospitality business model under COVID-19. Strategic Management- International Journal of Strategic Management and Decision Support Systems in Strategic Management. 2022
- Yuan L., He, G., Liu, P., Zheng, X., Zheng, L., & Hewlin, P. F., (2023). Being proactive in the age of AI: exploring the effectiveness of leaders' AI symbolization in stimulating employee job crafting. Management Decision.
- Yusnita, E., Saufi, A., & Handayani, B. (2021). The Effect of Advertising and Price Discounts on the Interest of Tourists to Stay at Hotel (Staycation) During the Covid-19 Pandemic with Health Risk Perception as Moderating Variable. International Journal of Multicultural and Multireligious Understanding, 8(9), 80-90.
- Yusuf, M., & Purwandani, I. (2020). Ecological politics of water: the ramifications of tourism development in Yogyakarta. South East Asia Research, 28(3), 327- 343.
- Zientara K. ,Pham, N. T., Tučková, Z., & Jabbour, C. J. C. (2019). Greening the hospitality industry: How do green human resource management practices influence organizational citizenship behavior in hotels? A mixed-methods study. Tourism Management, 72, 386-399.
- Zamojska, A., Zientara, P., & Bak, M. (2019). The Role of Fairness, Job Satisfaction, and Co-Worker Cohesiveness in Influencing the Desire for Unionization Among Polish Cooks. ICHRIE Research Reports, 4(3), 1.
- Zotova E., Kalyazina, S., Bagaeva, I., & Vasilenok, V. (2020, December). Requirements of key industries for digital technologies. In IOP Conference Series: Materials Science and Engineering (Vol. 1001, No. 1, p. 012142). IOP Publishing.
ISSN 3028-2241 (Online)
ISSN 3028-225X (Print)