Philippine E-Journals

References:

1. Abdullah, D., Hamir, N., Nor, N. M., Krishnaswamy, J., & Rostum, A. M. M. (2018). Food Quality, Service Quality, Price Fairness and Restaurant Re-Patronage Intention: The Mediating Role of Customer Satisfaction. International Journal of Academic Research in Business and Social Sciences, 8(17), 211–226. https://doi.org/10.6007/IJARBSS/v8-i17/5226
2. Adriatico, R. L., Razalan, A. M. A., Pagbilao, C. M. V., Afalla, B. T., & Dela Cruz, L. M. (2022). Service Quality and Customer Satisfaction in Dining Restaurants: Inputs for Tourism and Hospitality Curriculum Enhancement. Academic Journal of Interdisciplinary Studies, 11(3), 30-37. https://doi.org/10.36941/ajis-2022-0065
3. Albari, A., & Kartikasari, A. (2019). The influence of product quality, service quality, and price on customer satisfaction and loyalty. Asian Journal of Entrepreneurship and Family Business, 3(1), 49-64. https://perwiraindonesia.com/ajefb/index.php/jurnalAJEFB/article/view/36
4. Al-Tit, A. (2015). The Effect of Service and Food Quality on Customer Satisfaction and Hence Customer Retention. Asian Social Science, 11(23), 129-139. https://doi.org/10.5539/ass.v11n23p129
5. Chan, J. Y., & Castro, J. A. (2021). The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty in Selected Restaurants in Davao City. International Journal of Advanced Research, 9(7), 1074-1078. https://www.journalijar.com/uploads/6120d4d0039dd_IJAR-36753.pd
6. Dhyani, D.  (2020). Importance of Location Strategy in Running a Successful Food Outlet: A Quantitative Study. Journal of Critical Reviews, 7(8), 4015-4023. https://doi.org/10.48047/jcr.07.08.619
7. Foster, B. (2016). The Effect of Price and Service Quality on Customer Satisfaction in Mutiara Hotel Bandung. American Research Journal of Humanities and Social Sciences, 2(0), 1–12. https://doi.org/10.21694/2378-7031.16008
8. Hanaysha, J. (2016). Testing the Effects of Food Quality, Price Fairness, and Physical Environment on Customer Satisfaction in Fast Food Restaurant Industry. Journal of Asian Business Strategy,  6(2), 31-40. https://doi.org/10.18488/journal.1006/2016.6.2/1006.2.31.40
9. Hurst, W.C., Tybor, P.T., Reynolds, A.E., and Schuller, G.A. (2010).  Quality  control:  Amodel   program   for   the   food   industry.  University   of   Georgia   Cooperative   Extension Bulletin, 997, 1–15.   https://athenaeum.libs.uga.edu/bitstream/handle/10724/12251/B997.pdf
10. Ivkov, M., Blesic, I., Simat, K., Demirovic, D., Bozic, S., & Stefanovic, V. (2016). Innovations in the restaurant industry: An exploratory study. Ekonomika Poljoprivrede, 63(4), 1169–1186. https://doi.org/10.5937/ekoPolj1604169I
11. Jeon, M. M., & Jeong, M. (2017). Customers’ perceived website service quality and its effects on e-loyalty. International Journal of Contemporary Hospitality Management, 29(1), 438–457. https://doi.org/10.1108/IJCHM-02-2015-0054
12. Karki, D., & Panthi, A. (2018). A study on Nepalese Restaurants in Finland: How Food Quality, Price, Ambiance and Service Quality Effects Customer Satisfaction. Theseus, 0(0). http://www.theseus.fi/handle/10024/150964
13. Kotler, P. and Keller K.L. (2016), Marketing Management. 15th ed. Boston: Pearson Prentice Hall
14. Lee, J., & Whaley, J. E. (2019). Determinants of dining satisfaction. Journal of Hospitality Marketing & Management, 28(3), 351-378. https://doi.org/10.1080/19368623.2019.1523031
15. Marquez, P. A., Bagaoisan, S. & Castillo, V. O. (2019). Customer Satisfaction of Clients on the Services of their Respective Import Processing Firms in Metro Manila: An Assessment. BENCHMARK: College of Business Research Journal, 4(1), 0. https://ejournals.ph/article.php?id=16702
16. Murad, S., & Ali, M. (2015). Impact of Service Quality on Customer Satisfaction in the Restaurant Industry. Singaporean Journal of Business Economics and Management Studies, 4(6), 71-81. https://singaporeanjbem.com/pdfs/SG_VOL_4_(6)/6.pdf
17. Omar, M. S., Ariffin, H. F., & Ahmad, R. (2016). Service quality, customers’ satisfaction and the moderating effects of gender: A study of Arabic restaurants. Procedia-Social and Behavioral Sciences, 224(0), 384-392.  https://doi.org/10.1016/j.sbspro.2016.05.393
18. Oyewole, P. (2013). Multiattribute dimensions of service quality in the all-you-can-eat buffet restaurant industry. Journal of Hospitality Marketing & Management, 22(1), 1-24. https://doi.org/10.1080/19368623.2011.638418
19. Rabo, J., & Ang, M. (2018). Determinants of Customer Satisfaction in a Philippine Retail Chain. In DLSU Research Congress 2018 De La Salle University, Manila, Philippines
20. Rauch, D. A., Collins, M. D., Nale, R. D., & Barr, P. B. (2015). Measuring service quality in mid-scale hotels. International Journal of Contemporary Hospitality Management, 27(1), 87–106. https://doi.org/10.1108/IJCHM-06-2013-0254
21. Rhou, Y., & Singal, M. (2020). A review of the business case for CSR in the hospitality industry. International Journal of Hospitality Management, 84, 102330. https://doi.org/10.1016/j.ijhm.2019.102330
22. Zhong, Y., & Moon, H. C. (2020). What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender. Foods (Basel, Switzerland), 9(4), 460. https://doi.org/10.3390/foods9040460