Home⇛Journal of Interdisciplinary Perspectives⇛vol. 3 no. 6 (2025)

Chatbot as Academic Companion: Exploring Education Students’ Narratives in Using Artificial Intelligence in Learning

Grover Stephen T. Masula | Rebecca T. Barrios | Elmer D. Hilario

Discipline: Education

 

Abstract:

This qualitative narrative study aims to explore education students’ experiences, challenges, and opportunities using artificial intelligence (AI) chatbots at a college of education in Kalibo, Aklan. This study applied a narrative inquiry as the research design to delineate the experiences, challenges, and opportunities of six participants with experience of at least three years of AI chatbots. The researchers used semistructured interviews to elicit detailed and in-depth narratives. The data analysis to generate themes in this study was the Collaizi method. The study revealed that education students' experiences in using chatbots revolve around their being established digital natives, exploring chatbots' question-and-answer interface, and utilizing it when the deadline is near. The challenges encountered by the students using chatbots were the stress from hallucinations and fact-checking, their inexperience with the technology, and the internet connectivity problem. The opportunities for students to use chatbots were efficiency in academic work, awareness of technology dependency, a guide for language improvement, and a chatbot as a savior in times of procrastination. These findings suggested that digitally literate education students utilized chatbots when dealing with short-term necessities and convenience. Challenges resonated with the call to expand students' ethical awareness of using chatbots. Thus, chatbots revealed the budding potential as an academic companion but also a call for dialogue among academes, which should and should not be allowed.



References:

  1. AIPRM. (2024). AI in education statistics. AIPRM. Retrieved from https://tinyurl.com/b8cbe8v
  2. Antony, S., & Ramnath, R. (2023). A phenomenological exploration of students’ perceptions of AI chatbots in higher education. IAFOR Journal of Education, 11(2), 7–38. https://doi.org/10.22492/ije.11.2.01
  3. Baha, T. A., Hajji, M. E., Es-Saady, Y., & Fadili, H. (2023). The impact of an educational chatbot on student learning experience. Education and Information Technologies, 29(8), 10153–10176. https://doi.org/10.1007/s10639-023-12166-w
  4. Belleza-Torrejón, S. E., Aguilar, C. C. M., Cruz, N. M. P. D. L., Vásquez, E. M. G., & Quispe-López, J. M. (2023). The development of artificial intelligence as an influential factor in procrastination. International Journal of Religion, 4(2), 282–288. https://doi.org/10.61707/zjthpd48
  5. Cavalcanti, A. P., Barbosa, A., Carvalho, R., Freitas, F., Tsai, Y., Gašević, D., & Mello, R. F. (2021). Automatic feedback in online learning environments: A systematic literature review. Computers and Education: Artificial Intelligence, 2, 100027. https://doi.org/10.1016/j.caeai.2021.100027
  6. Celik, I., Dindar, M., Muukkonen, H., & Järvelä, S. (2022). The promises and challenges of artificial intelligence for teachers: A systematic review of research. TechTrends, 66(4), 616–630. https://doi.org/10.1007/s11528-022-00715-y
  7. Cheong-Trillo, N. (n.d.). Benefits and barriers of chatbot use in education. Pressbooks. Retrieved from https://tinyurl.com/ypzasuhv
  8. Chukwuere, J. E. (2024). The future of AI chatbots in higher education. QEIOS. https://doi.org/10.32388/ue841k
  9. Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.
  10. Dwivedi, Y. K., Kshetri, N., Hughes, L., Slade, E., Jeyaraj, A., Kar, A. K., Baabdullah, A. M., Koohang, A., Raghavan, V., Ahuja, M., Albanna, H., Albashrawi, M. A., Al-Busaidi, A. S., Balakrishnan, J., Barlette, Y., Basu, S., Bose, I., Brooks, L., Buhalis, D., Carter, L., & Wright, R. (2023). Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy. International Journal of Information Management, 71, 102642. https://doi.org/10.1016/j.ijinfomgt.2023.102642
  11. Farazouli, A., Cerratto-Pargman, T., Bolander-Laksov, K., & McGrath, C. (2023). Hello GPT! Goodbye home examination? An exploratory study of AI chatbot’s impact on university teachers’ assessment practices. Assessment & Evaluation in Higher Education, 49(3), 363–375. https://doi.org/10.1080/02602938.2023.2241676
  12. Farrokhnia, M., Banihashem, S. K., Noroozi, O., & Wals, A. (2023). A SWOT analysis of ChatGPT: Implications for educational practice and research. Innovations in Education and Teaching International, 61(3), 460–474. https://doi.org/10.1080/14703297.2023.2195846
  13. Fauzi, F., Tuhuteru, L., Sampe, F., Ausat, A. M. A., & Hatta, H. R. (2023). Analyzing the role of ChatGPT in improving student productivity in higher education. Journal on Education/Journal on Education, 5(4), 14886–14891. https://doi.org/10.31004/joe.v5i4.2563
  14. Gökçearslan, Ş., Tosun, C., & Erdemir, Z. G. (2024). Benefits, challenges, and methods of artificial intelligence (AI) chatbots in education: A systematic literature review. International Journal of Technology in Education, 7(1), 19–39. https://doi.org/10.46328/ijte.600
  15. Jurado, R. G., Pettersson, T., & Zwierewicz, M. (2023). Students’ attitudes to the use of artificial intelligence. ICERI Proceedings, 1, 514–519. https://doi.org/10.21125/iceri.2023.0191
  16. Kaharuddin, K. (2021). Assessing the effect of using artificial intelligence on the writing skill of Indonesian learners of English. Linguistics and Culture Review, 5(1), 288–304. https://doi.org/10.21744/lingcure.v5n1.1555
  17. King, M. R., & ChatGPT. (2023). A conversation on artificial intelligence, chatbots, and plagiarism in higher education. Cellular and Molecular Bioengineering, 16(1), 1-2. https://doi.org/10.1007/s12195-022-00754-8
  18. Kooli, C. (2023). Chatbots in education and research: A critical examination of ethical implications and solutions. Sustainability, 15(7), 5614. https://doi.org/10.3390/su15075614
  19. Labadze, L., Grigolia, M., & Machaidze, L. (2023). Role of AI chatbots in education: Systematic literature review. International Journal of Educational Technology in Higher Education, 20(1), 56. https://doi.org/10.1186/s41239-023-00426-1
  20. Oranga, J. (2023). Benefits of artificial intelligence (ChatGPT) in education and learning: Is ChatGPT helpful?
  21. International Review of Practical Innovation, Technology and Green Energy |IRPITAGE, 3 (3), 46–50. https://radjapublika.com/index.php/IRPITAGE/article/view/1250
  22. Šedlbauer, J., Činčera, J., Slavík, M., & Hartlová, A. (2024). Students’ reflections on their experience with ChatGPT. Journal of Computer Assisted Learning, 40(4), 1526–1534. https://doi.org/10.1111/jcal.12967
  23. Shidiq, M. (2023). The use of artificial intelligence-based ChatGPT and its challenges for the world of education: From the viewpoint of the development of creative writing skills. Proceeding of International Conference on Education, Society and Humanity, 1(1), 353-357. https://tinyurl.com/2s4zxf94 
  24. Shoufan, A. (2023). Exploring students’ perceptions of chatgpt: Thematic analysis and follow-up survey. IEEE Access, 11, 38805–38818. https://doi.org/10.1109/ACCESS.2023.3268224
  25. U.S. Department of Education, Office of Educational Technology. (2023). Artificial intelligence and the future of teaching and learning: Insights and recommendations. Retrieved from https://tinyurl.com/mr3cb5j8
  26. Ventura, M. D. (2017). Creating inspiring learning environments by means of digital technologies: A case study of the effectiveness of whatsapp in music education. In G. Vincenti, A. Bucciero, M. Helfert, & M. Glowatz (Eds.), E-Learning, E-Education, and Online Training (Vol. 180, pp. 36–45). Springer International Publishing. https://doi.org/10.1007/978-3-319-49625-2_5
  27. Weise, K., & Metz, C. (2023). When A.I. chatbots hallucinate. The New York Times. Retrieved from https://tinyurl.com/yzu394jc    
  28. Yang, S., & Evans, C. (2019). Opportunities and challenges in using ai chatbots in higher education. Proceedings of the 2019 3rd International Conference on Education and E-Learning, 79–83. https://doi.org/10.1145/3371647.3371659

Tools


Copyright © 2025  KITE Digital Educational Solutions |  Exclusively distributed by CE-Logic